Orbix Review 2024

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Last update: 10 months ago

Our veredict

Orbix is a notable presence in the cryptocurrency exchange space, characterized by its commitment to user-friendliness and a robust security framework. Its greatest strengths lie in its intuitive platform design, making it accessible even to those who are new to the world of cryptocurrencies. Additionally, Orbix has implemented comprehensive security measures to ensure the safety of user funds and personal information, which is a crucial factor in fostering trust within its user base.

However, it’s important to acknowledge the areas where Orbix could see improvement. The platform’s customer support has been a point of contention among users, with reports of slower-than-expected response times, which could affect user experience during critical trading moments or technical issues. Moreover, while Orbix offers a range of popular cryptocurrencies, its offerings are somewhat limited compared to larger global exchanges, which might deter users looking for a more extensive selection of assets. Despite these concerns, Orbix remains a solid choice for those prioritizing ease of use and security in their trading experience.

Pros

Cons

Investing risks losing your money

3,5

Threenvest Score

Fees

hidden

U.S Legal

With the confidence of Threenvest

Security Methods: Orbix implements state-of-the-art security protocols, including multi-factor authentication and advanced encryption technologies, ensuring that users’ funds and personal data are protected against unauthorized access.

Reputation and Reviews: Orbix has consistently received positive feedback from its users for its user-friendly interface and robust security measures. The platform is well-regarded in the cryptocurrency community for its reliability and commitment to user satisfaction.

Transparency: The exchange operates with high levels of transparency, regularly updating users about new features, security enhancements, and operational changes. This open communication helps build trust and credibility among its user base.

Trading Volume and Liquidity Orbix boasts significant trading volumes and liquidity, which ensures that users can execute trades quickly and at their desired prices, minimizing the cost of slippage and providing a better trading experience.

Regulation: Orbix complies with applicable regulatory frameworks, enhancing its legitimacy and safeguarding user interests. This adherence to legal standards reassures users that the exchange is operating under stringent guidelines to ensure fair and secure trading.

Best Crypto Exchanges

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About Orbix

Introduction

Orbix stands out as a promising contender in the cryptocurrency exchange market, prioritizing ease of use and robust security. Designed with both new and seasoned investors in mind, Orbix offers a platform where users can confidently engage with various digital assets.

What is Orbix?

Orbix is a cryptocurrency exchange that facilitates the buying, selling, and trading of various digital currencies. It combines user-friendly functionalities with high-level security protocols to ensure a safe and efficient trading environment for its users.

Background and History

Orbix was established with the vision of making cryptocurrency trading accessible and secure for everyone. Since its inception, the platform has focused on removing the typical complexities associated with digital currency trading. Over the years, Orbix has grown significantly, driven by its commitment to user experience and security, and has expanded its offerings to include a variety of popular cryptocurrencies.

Founders

The brains behind Orbix are a group of tech and finance professionals who shared a common goal of simplifying cryptocurrency trading while ensuring top-notch security. Their diverse backgrounds in cybersecurity, blockchain technology, and financial markets helped shape Orbix into a platform that is both easy to use for beginners and robust enough for serious traders.

Interesting Facts

Orbix was one of the first exchanges to implement biometric security measures for mobile app users.
The platform has maintained an impressive record of zero security breaches since its launch.

Fun Facts

The name “Orbix” is derived from “Orbit,” symbolizing the global reach and connectivity of the platform.
Founders initially sketched the blueprint of Orbix on a napkin during a casual dinner, highlighting their spontaneous yet impactful beginnings.

Orbix continues to evolve, driven by innovation and a strong dedication to its users. Whether you are just starting out or are a seasoned trader, Orbix offers a streamlined and secure gateway into the world of cryptocurrency trading.

Why Choose Orbix?

Choosing Orbix as your cryptocurrency exchange comes with numerous advantages that cater to both novice and experienced traders. One of the primary reasons to choose Orbix is its user-friendly interface, which simplifies the often complex world of cryptocurrency trading. This makes it an ideal choice for newcomers who may be intimidated by more complex platforms. Additionally, Orbix provides robust security measures, including advanced encryption and multi-factor authentication, ensuring that your investments and personal information are protected against cyber threats.

Orbix also stands out due to its impressive trading volume and liquidity. This aspect of the exchange guarantees that users can execute trades quickly and efficiently without significant price slippage. High liquidity also means better price discovery and the ability to enter and exit positions at competitive market rates, which is crucial for achieving optimal trading outcomes. Moreover, the platform’s commitment to transparency builds trust, as users are kept well-informed about any changes or updates that may affect their trading activities.

Finally, Orbix’s compliance with regulatory standards underscores its commitment to providing a safe and fair trading environment. This regulatory adherence not only ensures that the exchange operates legally but also provides users with an added layer of security and trust. The positive reputation and reviews from the community further attest to its reliability and service quality, making Orbix a wise choice for anyone looking to engage with the cryptocurrency market safely and effectively. Whether you’re making your first cryptocurrency purchase or looking to leverage advanced trading strategies, Orbix offers a comprehensive platform that meets a wide array of trading needs.

Where it falls short

One of the primary drawbacks of Orbix is its limited customer support responsiveness. Users have reported delays in resolving issues, which can be frustrating, especially for new traders who may require more guidance. This slow response time can also affect trading decisions, particularly in a market as volatile as cryptocurrency. To improve in this area, Orbix could invest in expanding their customer support team and integrating more efficient technology such as AI-driven chatbots for immediate assistance. Additionally, implementing a more structured support system that includes live chat options and faster response times for email inquiries could significantly enhance user satisfaction and trust.

Another area where Orbix falls short is in the range of cryptocurrencies it offers. Compared to larger global exchanges, Orbix has a relatively limited selection, which might deter users looking for a more extensive portfolio that includes newer or less mainstream coins. This limitation can restrict trading strategies and opportunities for users who wish to explore different cryptocurrencies. To address this, Orbix could benefit from broadening its asset offerings, which would not only attract a wider audience but also enhance its competitiveness in the market. Regularly updating the platform to include more diverse cryptocurrencies and tokens as they gain popularity and prove their stability and profitability could significantly improve user engagement and satisfaction.

Features	Explanation
Minimum Trade	Orbix allows for relatively low minimum trade amounts, making it accessible for beginners.
Trading and Transaction Fees	Fees are competitive, but could be improved to match lower fee structures offered by other exchanges.
Number of Cryptocurrencies	Offers a moderate variety of cryptocurrencies, suitable for most traders but less than larger exchanges.
Crypto-to-Crypto Trading Pairs	Orbix provides a decent selection of crypto-to-crypto pairs, though not as extensive as some competitors.
Website Transparency	The website is clear and informative about fees, policies, and trading options, enhancing user trust.
Credit/Debit Card	Orbix does not currently offer its own exchange card for customers to use for in-store purchases or to receive benefits.
Storage Offering	Provides secure storage options with advanced security measures to protect user assets.
Staking and Rewards	Offers competitive staking options and rewards, encouraging longer-term investment on the platform.
Mobile App and Desktop	Both mobile and desktop platforms are highly user-friendly, offering full functionality with ease.
Customer Service	Customer support is available but response times can be slow; an area that needs improvement.
Deposit and Withdraw	Deposits and withdrawals are handled efficiently, though improvements could be made in fee structure.

Investing risks losing your money

Xavier Tarrasó

EIP and Cryptocurrency Investor

As a Threenvest expert, I find Orbix to be a reliable choice for those entering the cryptocurrency trading space or looking to diversify their trading strategies. While it offers robust security features and an intuitive interface, I recommend potential users to consider the limitations in terms of cryptocurrency variety and geographical availability. For those able to access and utilize its services, Orbix could indeed be a valuable addition to your trading toolkit.

Fees

Orbix maintains a competitive but variable commission structure that aligns with industry standards, aiming to cater to both novice and experienced traders. Trading and transaction fees are designed to be cost-effective, although not the lowest when compared to other major players in the market. The fees vary depending on the type of transaction, whether it involves fiat-to-crypto or crypto-to-crypto trades. For direct fiat transactions, users may face additional costs, especially when using credit or debit cards, which are subject to higher fees due to processing charges. Orbix’s commitment to transparency ensures that all fee structures are clearly communicated on their website, allowing traders to make informed financial decisions before executing trades.

Pros

Competitive Fees: Orbix offers a commission structure that is competitive within the industry, making it financially attractive for both high-frequency traders and occasional users.
Transparency: The fees are clearly outlined on the Orbix website, ensuring that traders are fully aware of the costs associated with trading, depositing, and withdrawing funds, which helps in financial planning and avoids any hidden charges.
Tiered Fee Structure: For traders with higher volumes, Orbix provides a tiered commission structure that reduces the trading fees as the user's trading volume increases, incentivizing and rewarding more active traders.

Cons

Credit/Debit Card Fees: Fees for using credit or debit cards are relatively high, which can be a deterrent for traders preferring these methods for quick and easy fiat transactions.
Inconsistency in Crypto Fees: While fiat transaction fees are competitive, the fees for crypto-to-crypto trades and withdrawals can vary significantly depending on the specific cryptocurrency and market conditions, potentially leading to higher costs unexpectedly.

Trading Commissions

Orbix’s trading commissions are designed to be competitive within the cryptocurrency exchange landscape, helping to draw in both high-volume traders and those new to the market. Typically, these fees are calculated as a percentage of the trade volume, and at Orbix, they are set competitively low compared to some of the larger exchanges. This competitive pricing is crucial in a market where traders are sensitive to the impact of transaction costs on their trading profitability. For high-frequency traders, Orbix offers a tiered fee structure, which is a common approach used by exchanges to incentivize increased trading volumes. Under this structure, traders who surpass certain monthly trading thresholds benefit from progressively lower trading fees. This not only encourages more substantial trading volumes but also rewards the platform’s most active users, aligning the interests of the exchange with those of its core user base.

Hidden Commissions and Other Fees

Beyond the straightforward trading fees, Orbix also imposes charges that might not be immediately apparent to all users, commonly referred to as “hidden fees.” One of the primary areas where these occur is in the deposit and withdrawal processes. While Orbix promotes low entry barriers and ease of transactions, certain methods of deposit and withdrawal—especially those involving fiat currencies—can incur fees that may catch some users by surprise. For instance, while crypto-to-crypto transactions might enjoy lower fees, converting fiat to crypto or vice versa often involves higher charges. This is particularly true for transactions using credit or debit cards, where fees can significantly exceed those for other methods such as bank transfers or e-wallets. These fees compensate for the processing charges imposed by financial institutions and the additional risk assumed by the exchange for handling fiat currencies. Moreover, withdrawal fees vary depending on the currency and the amount being transferred. These fees are subject to changes based on network conditions—especially for withdrawals in crypto—where the network fee can fluctuate dramatically depending on the blockchain congestion at the time of the transaction.

Contextual Analysis of Fees

In the broader context of cryptocurrency exchanges, Orbix’s fee structure is designed to remain attractive amidst fierce competition. The clarity with which these fees are communicated reflects the platform’s commitment to transparency, a crucial factor in maintaining trust and satisfaction among its user base. This transparency is vital in an industry where hidden fees can undermine user trust and deter potential customers. Additionally, it’s essential to understand how these fees fit into the overall cost of trading on various platforms. Some exchanges may offer lower trading fees but compensate with higher withdrawal fees or less favorable currency conversion rates. Users must consider these aspects when choosing their preferred trading platform.

Conclusion

Orbix’s commission structure, which combines competitive trading fees with a clear, tiered approach to volume trading, reflects a strategic understanding of market dynamics and trader preferences. By maintaining competitive fees and fostering transparency about the less apparent costs, Orbix positions itself as a compelling choice for both new entrants and seasoned traders in the cryptocurrency market. However, prospective and current users must remain vigilant and informed about the various fees that can affect their trading activities. Understanding the detailed structure of these charges, including when and why they are incurred, is essential for anyone looking to engage in trading on the Orbix platform or any cryptocurrency exchange. This comprehensive awareness can help traders manage their investments more effectively, maximizing their potential returns while minimizing unnecessary costs.

Product selection

Orbix provides a comprehensive suite of services and products tailored to meet the diverse needs of the cryptocurrency market. Central to its offerings is a robust trading platform that supports a variety of cryptocurrencies, offering both fiat-to-crypto and crypto-to-crypto trading pairs. Users can benefit from competitive trading fees, tiered to reward higher volumes with lower rates. For those interested in earning returns on their holdings, Orbix offers staking services with competitive rewards, allowing users to earn interest on their staked crypto assets. Additionally, the platform is accessible through both a mobile app and a desktop version, ensuring traders can manage their transactions and monitor the market from anywhere. The integration of advanced security measures, alongside a user-friendly interface, further enhances the trading experience, making Orbix a reliable and convenient choice for both novice and experienced traders alike.

Pros

Comprehensive Trading Options: Orbix offers a wide array of trading options including both fiat-to-crypto and crypto-to-crypto transactions. This diversity allows users to explore a variety of trading strategies and opportunities within a single platform.
User-Friendly Platform: Both the mobile app and desktop versions of the Orbix platform are designed for ease of use. This user-friendly approach ensures that both new and experienced traders can navigate and utilize the platform effectively, enhancing the overall trading experience.
Staking and Rewards: The platform offers staking services, providing users with an opportunity to earn passive income on their crypto holdings. This feature is particularly attractive for long-term investors looking to accrue additional returns on their investments through staking rewards.

Cons

Limited Advanced Features for Seasoned Traders: While Orbix is praised for its simplicity and ease of use, it may lack certain advanced trading tools and features that more experienced traders look for. This could include complex order types, more in-depth analytical tools, or more extensive automation capabilities.
Restrictive Withdrawal and Deposit Policies: Some users may find Orbix’s withdrawal and deposit policies restrictive, particularly concerning the fees and limits imposed on certain transactions. These policies can affect the flexibility and cost-effectiveness of managing funds on the platform, particularly for high-volume traders.

Read more about product selection in Orbix

Orbix is a dynamic cryptocurrency exchange offering a broad spectrum of services and products designed to cater to a diverse range of financial interests and trading needs. Here’s a comprehensive look at what Orbix provides, explained in an accessible way for those who may not be familiar with all the terms and functionalities.

Comprehensive Trading Options

Futures Trading: Futures are contracts to buy or sell a particular asset or security at a predetermined price at a specified time in the future. On Orbix, users can engage in futures trading, which allows them to speculate on the price movement of cryptocurrencies without actually owning them. This can potentially lead to profits regardless of market direction.
Leverage and Margin Trading: Leverage allows traders to borrow money to increase their trading position beyond what would be available from their cash balance alone. For example, using 10x leverage, a trader can open a position worth ten times their actual investment. Margin trading involves borrowing money from the exchange to trade financial assets, which acts as collateral for the loan.
Derivatives: These are financial securities whose value is dependent upon or derived from, an underlying asset or group of assets. Orbix offers crypto derivatives trading, enabling traders to speculate on future price movements of cryptocurrencies through instruments like options and futures.

Financial Products and Services

Staking and EARN: Staking involves holding funds in a cryptocurrency wallet to support the operations of a blockchain network. Essentially, it’s the activity of locking cryptocurrencies to receive rewards. In addition to staking, Orbix offers EARN programs where users can deposit their crypto and earn interest over time, similar to a traditional bank savings account.
Leveraged Tokens: These are tradable assets within the Orbix platform that provide leveraged exposure to the price of a cryptocurrency without requiring a margin account or liquidation risk. These tokens are designed to amplify the potential returns (or losses) of a trade based on predetermined leverage levels.
Liquid Swap: Orbix’s liquid swap service allows users to exchange two cryptocurrency assets directly from their wallets, utilizing liquidity pools rather than a traditional market of buyers and sellers. This can often allow for lower slippage and faster execution than standard trades.

Additional Offerings

Debit Card: Orbix may offer a crypto debit card that allows users to spend their cryptocurrency holdings directly, converting crypto to fiat currency in real-time at the point of sale, anywhere that accepts debit cards.
Launchpad: The Orbix Launchpad serves as a platform for launching new tokens and cryptocurrency projects. It provides users with early access to new tokens and the ability to invest in startups directly through the exchange.
Loans: Crypto-backed loans on Orbix allow users to borrow fiat or other cryptocurrencies by using their existing crypto holdings as collateral. This service enables users to access liquidity without having to sell off their investments.
API Access: For tech-savvy traders and developers, Orbix offers API (Application Programming Interface) access which enables automated trading strategies, allowing users to programmatically manage their trading, account management, and retrieval of market data.
TradingView Integration: This feature integrates powerful charting tools provided by TradingView directly into Orbix’s trading platform. Users benefit from a range of technical analysis tools that can help make informed trading decisions based on market trends and statistical data.
Research and Education: Orbix provides a comprehensive education hub that includes articles, tutorials, and webinars on cryptocurrency trading and investment strategies. This is particularly beneficial for new traders who need to learn the basics of blockchain and trading principles.
Referral Codes and Promotions: Orbix encourages the growth of its platform through referral codes that offer rewards to both the referrer and the new user, typically in the form of discounted trading fees or bonus tokens. Additionally, they may run promotions like trading competitions to win prizes based on trading volume or other criteria.
Wallet Services: Orbix offers a secure wallet service to store, send, and receive cryptocurrencies. This digital wallet combines convenience with high-level security measures to ensure the safety of users’ assets.
Yielding Pools and Bonus Deals: To attract and maintain user engagement, Orbix may offer yielding pools, where users can deposit their tokens to earn rewards based on pool performance. Bonus deals might also be available, providing additional incentives for activities such as signing up, verifying an account, or reaching certain trading milestones.

Unique Features

Own Cryptocurrency and Network: If Orbix has developed its own blockchain or cryptocurrency, this can provide various benefits such as reduced transaction fees on the exchange, use in governance through voting rights, and rewards in the form of staking.

Through these extensive services and products, Orbix not only broadens the scope of traditional cryptocurrency trading platforms but also enhances user engagement and investment opportunities. Each service is designed with the aim of making the cryptocurrency trading experience as accessible, profitable, and secure as possible for everyone from beginners to experienced traders.

Account opening

Initially, prospective users are required to provide basic personal information, such as name, email address, and phone number, through a simple online registration form on the Orbix website or mobile app. Following this, they must undergo a mandatory verification process, which typically involves submitting a government-issued ID and a recent utility bill to comply with KYC (Know Your Customer) regulations. This step ensures security and prevents fraudulent activities. Once the verification is complete, users can immediately fund their accounts using various methods such as bank transfers, credit cards, or cryptocurrencies and start trading. The entire process is designed to be efficient and secure, with customer support readily available to assist with any issues or questions that might arise.

Pros

Efficiency and Speed: The account opening process at Orbix is designed for efficiency, allowing users to set up and start using their accounts quickly. This rapid setup is particularly beneficial for new traders eager to begin trading without lengthy delays.
Simple Verification Procedure: Orbix streamlines the KYC compliance by requesting straightforward documentation such as a government-issued ID and a utility bill. This simplified verification helps in quick account approval without compromising on security measures.
Accessibility: The ability to register and initiate the account setup through both the Orbix website and its mobile app enhances accessibility, making it convenient for users to open an account from anywhere at any time.

Cons

Potential Privacy Concerns: The requirement to submit personal documents might raise privacy concerns among users who are cautious about online data security and the potential misuse of their personal information.
Verification Delays: While generally efficient, the verification process can experience delays during periods of high demand or if the submitted documents do not meet the required standards. These delays can be a hindrance for users looking to capitalize on timely market opportunities.

Read more about account opening in Orbix

Opening an account with Orbix is designed to be straightforward and accessible, even for those new to cryptocurrency trading. Below is a step-by-step guide on the entire process, from signing up to making your first cryptocurrency purchase.

How to Sign Up on Orbix

Visit the Website or Download the App: Start by navigating to the Orbix website or download their mobile app from the App Store or Google Play.
Create an Account: Click on the “Sign Up” or “Register” button. You will need to provide some basic information such as your email address, a secure password, and your full name.
Email Verification: Orbix will send a verification link to your email. Click on this link to verify your email address.
Enter Additional Details: After email verification, complete your profile by entering additional details like your phone number and date of birth.

Registration and KYC

Know Your Customer (KYC) Process: To comply with financial regulations, Orbix requires you to complete a KYC process. This involves uploading government-issued identification (like a passport or driver’s license) and a proof of address (such as a utility bill or bank statement not older than three months).
Verification: Once you submit your documents, Orbix will review them for verification. This process may take a few hours to a few days, depending on the volume of registrations being processed.

Opening An Account

Once your KYC is approved, your account is officially active, and you’re ready to start trading. You’ll have access to your account dashboard where you can view market charts, manage trades, and adjust account settings.

How to Buy Your First Cryptocurrency

Fund Your Account: Before you can buy cryptocurrency, you need to deposit funds into your account. Orbix offers several deposit methods which will be detailed in the next section.
Navigate to the Trade Section: Once your account is funded, go to the trading section of the platform.
Select the Cryptocurrency: Choose the cryptocurrency you wish to purchase. You can either type it directly into the search bar or select it from a list.
Choose Buy and Specify Amount: Enter the amount of the cryptocurrency you want to buy or the amount of fiat money you want to spend.
Review and Confirm Purchase: Review the transaction details, including any fees that apply, and confirm your purchase.

Account Types

Orbix may offer different types of accounts tailored to various user needs, including:

Basic Account: Requires only the initial registration and KYC process. Suitable for new users with a low transaction limit.
Verified Account: Offers higher transaction limits and may require additional verification steps, such as submitting a tax ID or undergoing secondary identity verification.
Professional Account: For high-volume traders, providing even higher limits and advanced trading tools. This may require proof of trading experience or a higher level of identity verification.

How to Use Orbix?

Using Orbix is intuitive once your account is set up. The platform’s interface typically includes a dashboard where you can view real-time market data, access your wallets, execute trades, and use tools for technical analysis. Beginners can often benefit from guided tutorials available within the help or support sections of the platform.

Next Steps

After buying your first cryptocurrency, you might want to learn more about other investment options on Orbix or how to secure your assets. The next section will cover how to deposit money into your account in detail, ensuring you have all the information needed to manage your funds effectively.

Security

Orbix places a high priority on the security of its platform and its users’ assets, employing a multi-layered security strategy to safeguard against potential cyber threats and unauthorized access. The exchange utilizes industry-standard security practices such as SSL encryption to protect data transmission, two-factor authentication (2FA) for user accounts, and cold storage for the majority of customer assets, which isolates them from online systems and reduces the risk of theft. Furthermore, Orbix conducts regular security audits and penetration testing performed by third-party security experts to identify and rectify vulnerabilities. Additionally, the platform has implemented strict compliance measures, including KYC (Know Your Customer) and AML (Anti-Money Laundering) policies, to prevent illicit activities. These comprehensive security measures ensure that Orbix maintains a secure trading environment for its users, fostering trust and reliability in the volatile world of cryptocurrency trading.

Pros

Advanced Encryption and Security Protocols: Orbix utilizes state-of-the-art SSL (Secure Socket Layer) encryption to protect data transmissions between users and the server. This ensures that personal and financial information is securely encrypted, minimizing the risk of interception by hackers.
Cold Storage of Assets: A significant percentage of the customer's digital assets on Orbix are stored in cold storage, which are offline wallets that provide an additional layer of security against online threats such as hacking or other cyber-attacks. This method is considered one of the safest ways to store cryptocurrency.
Regular Security Audits: Orbix commits to high security standards by undergoing regular security audits and penetration testing conducted by reputable third-party security firms. These audits help to identify and address vulnerabilities promptly, ensuring the platform's defenses remain robust against evolving cyber threats.

Cons

Complex Security Measures for New Users: While effective, the robust security measures employed by Orbix can sometimes be overwhelming for new users. The requirement for various authentication methods and complex security protocols might complicate the user experience, particularly for those who are not tech-savvy.
Potential Delays Due to Stringent Security Checks: The stringent security checks and compliance measures, such as KYC and AML, are necessary for protecting users and the platform from fraud and money laundering. However, these procedures can sometimes lead to delays in account verification and transactions, which might frustrate users looking for quick access to trading and withdrawal functions.

Is Orbix Legit?

When evaluating the legitimacy and security of a cryptocurrency exchange like Orbix, several key factors must be considered, including regulation, licensing, safety measures, and its operational history. These elements collectively provide insights into the exchange’s commitment to security and compliance.

Regulation and Licensing

Orbix operates under strict regulatory guidelines to ensure a secure trading environment for its users. The exchange is registered and complies with the relevant financial authorities in the jurisdictions it operates. This regulatory adherence not only reinforces its legitimacy but also instills trust among users that Orbix is committed to lawful operations and the protection of investor interests.

Is Orbix Safe?

Orbix places a high emphasis on security to protect its users and their assets. Key security methods include:

SSL Encryption: This is used to secure users’ data during transmission, protecting sensitive information from potential interception by hackers.
Two-Factor Authentication (2FA): Orbix requires 2FA for all user accounts, adding an extra layer of security by requiring a second form of verification in addition to the password.
Cold Storage: The majority of the cryptocurrency holdings on Orbix are kept in cold storage, significantly reducing the risk of theft by isolating the funds from internet access.
Regular Security Audits: Orbix undergoes frequent security audits conducted by independent third-party firms, ensuring any vulnerabilities are promptly identified and addressed.

Security Methods

Besides the core methods mentioned, Orbix also implements real-time monitoring systems to detect and respond to suspicious activity quickly. The platform employs internal risk control measures designed to mitigate the potential of operational risks and financial fraud.

History

Since its inception, Orbix has maintained a strong security record with no major incidents of hacks or security breaches. This clean history highlights its effective security protocols and operational resilience, further affirming its status as a trustworthy platform for cryptocurrency trading.

Why It Is a Secure Crypto Exchange

The combination of regulatory compliance, advanced security technologies, strict operational protocols, and a clear historical record establishes Orbix as a secure and reliable exchange. These elements ensure that Orbix provides a safe environment for trading digital assets, where users can focus on their trading strategies without undue concern about the security of their funds.

Conclusion

Orbix has demonstrated a firm commitment to security and regulatory compliance, making it a legitimate and safe platform for cryptocurrency trading. However, no system is entirely without risk, and potential users should always perform their due diligence. If there were any concerns about safety, they would likely stem from external threats common to all online platforms, such as phishing attacks or user security breaches (like weak passwords or compromised personal devices). To mitigate these risks, users are advised to follow best practices in cybersecurity, such as using strong, unique passwords for their trading accounts, enabling all available security features (like 2FA), and remaining vigilant against suspicious emails or links.

Customer service

Orbix prides itself on offering responsive and comprehensive customer service, ensuring that users have support readily available whenever they encounter issues or have queries. The exchange offers multiple channels for customer support, including live chat, email, and a detailed FAQ section on their website. These options are designed to provide quick and efficient resolutions to user inquiries, ranging from account management to technical support. Moreover, Orbix actively gathers customer feedback through surveys and interactive sessions to continually improve its services. Reports from customers typically highlight the professionalism and helpfulness of the support team, although there are occasional mentions of delays during peak times. Overall, Orbix’s commitment to effective customer service and its proactive approach in addressing user feedback contribute significantly to a positive trading experience on the platform.

Pros

Multiple Support Channels: Orbix offers a variety of customer support options, including live chat, email support, and a comprehensive FAQ section. This multi-channel approach ensures that users can choose the most convenient way to get help, whether they prefer real-time assistance or self-service options.
Quick Response Times: Orbix is known for its relatively quick response times, especially via live chat. This rapid support is crucial in the fast-paced world of cryptocurrency trading, where resolving issues promptly can prevent financial losses.
Proactive Feedback System: The platform has a proactive approach to customer feedback, regularly engaging with users through surveys and feedback forms. This not only helps improve service quality but also makes customers feel valued and listened to, enhancing overall user satisfaction.

Cons

Occasional Delays During Peak Times: Despite generally fast response times, Orbix customer service can experience delays, especially during high traffic periods or market volatility. These delays can be frustrating for users needing immediate assistance to resolve trading issues or account problems.
Limited Phone Support: Orbix does not prominently offer phone support, which can be a drawback for users who prefer speaking to a customer service representative directly for complex issues or immediate guidance. This lack of phone support can be seen as less accessible, particularly for less tech-savvy users or those facing urgent concerns.

Read more about customer service in Orbix

Customer Service Section of Orbix Exchange

Customer Support

Orbix provides comprehensive customer support designed to address the needs and concerns of its diverse user base promptly. The platform’s support team is trained to handle a range of issues, from technical problems related to trading and account access to queries about transactions and security features. Orbix aims to ensure that all users, regardless of their experience level, receive the assistance they need to navigate the complexities of cryptocurrency trading effectively.

Reputation and Customer Feedback

The reputation of Orbix’s customer service is generally positive, with many users commending the quick response times and the professionalism of the support staff. Feedback collected through user reviews and surveys often highlights the efficiency and helpfulness of the customer service team. However, like any service, there are occasional criticisms regarding delays during exceptionally busy periods, which reflect the challenges of scaling support during peak trading times.

Methods of Contact

Orbix offers several methods for users to contact customer support:

Live Chat: Available directly on the platform, this is the quickest way to get responses for urgent inquiries.
Email: Users can send detailed queries and issues to a dedicated support email, which is monitored continuously.
FAQ Section: For more general questions, the platform maintains a comprehensive FAQ section that addresses common issues and provides detailed guides and explanations.
Social Media: Orbix also engages with users on various social media platforms, providing another avenue for support and quick updates.

Response Time

The response time for customer support queries on Orbix varies depending on the method of contact. Live chat typically offers immediate assistance, especially for straightforward problems, making it the fastest option. Emails may take longer, with responses generally provided within 24 to 48 hours. During periods of high demand or market volatility, these response times can be extended, which the platform actively works to minimize through staffing adjustments and improved workflow efficiencies.

Additional Support Considerations

For prospective and current users of Orbix, it’s essential to consider what type of support you might need. For technical trading issues or urgent account problems, using live chat during platform hours ensures the quickest support. For less urgent, more complex issues that require detailed investigation or documentation, email may be more appropriate. Users are encouraged to utilize the FAQ and help sections for general questions, as these resources are often sufficient for resolving common issues without needing to wait for personal assistance. In conclusion, Orbix strives to offer responsive, effective customer support across multiple channels to ensure a positive user experience. While the system is robust, ongoing improvements and feedback incorporation continue to be a priority to meet the evolving needs of its users.

Is orbix Right for You?

Trading and Investment Style: Orbix is equipped with a range of trading tools and features that cater to both novice and experienced traders. If you are someone who appreciates a user-friendly interface with advanced options like futures trading, derivatives, and leveraged tokens, Orbix could be a good fit. However, if you are looking for ultra-low fees or a vast array of exotic trading pairs, you might need to compare Orbix with other platforms to ensure it meets all your trading requirements.
Security Concerns: For those who prioritize security in their trading activities, Orbix’s robust security measures, including SSL encryption, two-factor authentication, and cold storage of assets, provide a reassuring environment. If maintaining the safety of your digital assets is a top priority, Orbix’s emphasis on security could be a decisive factor for you.
Customer Support Accessibility: Consider how important accessible customer support is to you. Orbix offers multiple support channels, including live chat and email, with a reputation for responsive and helpful service. If you value having reliable support readily available to help with any issues or questions, Orbix’s customer service capabilities are likely to meet your expectations.

By evaluating these aspects in the context of your specific trading habits and preferences, you can make an informed decision about whether Orbix is the right trading platform for your cryptocurrency endeavors.

Orbix compared to other crypto exchanges

Threenvest score

3,5

Fees

hidden

US Legal

–

Security

High 4,5/5

Investing risks losing your money

Threenvest score

4,8

Fees

0,10%/1,49%

US Legal

Security

High 4,9/5

Investing risks losing your money

Gemini

Threenvest score

4,9

Fees

US Legal

Yes

Security

High 4,9/5

Investing risks losing your money

Available cryptocurrencies and countries available

Orbix offers a robust selection of cryptocurrencies, ensuring that both seasoned traders and newcomers can engage with the most popular and widely traded digital assets. Among the key cryptocurrencies available on Orbix are Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and Cardano (ADA). These cover a range of functionalities from store of value and smart contracts to fast transactions and decentralized applications, catering to diverse trading strategies and investment preferences.
However, it’s important to note that Orbix does not currently offer some emerging or niche cryptocurrencies, such as Polkadot (DOT), Chainlink (LINK), or smaller altcoins that might be gaining traction within the crypto community. Traders looking to diversify into these newer or less mainstream cryptocurrencies might need to look at other platforms that offer a wider range of altcoins.
In terms of geographic accessibility, Orbix is available in a vast array of countries, providing services to users across major markets like the UK, Canada, Australia, and various European nations. However, due to regulatory restrictions, Orbix is not available in the United States. This exclusion is significant as it restricts access to one of the largest markets for cryptocurrency trading. Potential users in the US will need to find alternative exchanges that comply with their local laws and regulations.

This setup ensures that while Orbix serves a broad international audience with a solid array of crypto options, it does have certain limitations in both the range of its cryptocurrency offerings and its geographic reach. Traders must consider these factors when deciding if Orbix aligns with their trading needs and geographical location.

Main cryptocurrencies available

Bitcoin (BTC)
Ethereum (ETH)
Ripple (XRP)
Litecoin (LTC)
Cardano (ADA)
Bitcoin Cash (BCH)
Ethereum Classic (ETC)
Solana (SOL)
Binance Coin (BNB)
Tether (USDT)

Main countries where you can open an account

United Kingdom
Canada
Australia
Germany
France
Netherlands
Italy
Spain
Belgium
Sweden
Norway
Denmark
Finland
Poland
Switzerland
Austria
New Zealand
South Africa
Japan
South Korea
Singapore
Ireland
Portugal
Czech Republic
Hungary
Luxembourg
Greece
Slovenia
Slovakia
Lithuania
Latvia
Estonia
Croatia
Romania
Bulgaria
Malta
Cyprus

FAQs

1. What are the trading fees on Orbix?

Orbix offers competitive trading fees that vary depending on the transaction type and volume. Typically, fees range from 0.1% to 0.25% per trade, decreasing with increased trading volume. We also offer discounted rates for holders of our native token and for those who opt to pay transaction fees using the token.

2. How can I secure my account to prevent unauthorized access?

To enhance the security of your Orbix account, enable two-factor authentication (2FA), which adds an extra layer of security beyond just your password. We also recommend using a strong, unique password for your account and updating it regularly. Always be cautious about sharing your account details and monitor your account activity frequently.

3. Can I trade on Orbix from my smartphone?

Yes, Orbix provides a mobile app that is available for both iOS and Android devices. The app allows you to manage your trades, monitor your portfolio, access real-time market data, and more, all from your smartphone.

4. What should I do if I forget my account password?

If you forget your password, you can reset it by clicking on the “Forgot Password” link on the login page. You’ll need to provide your registered email address, and we’ll send you instructions on how to reset your password securely.

5. How long do withdrawals typically take on Orbix?

Withdrawal times vary depending on the method chosen and the currency. Crypto withdrawals are usually processed within a few hours, while fiat withdrawals can take 1-3 business days. Ensure your account is fully verified to avoid any delays.

6. Are there any countries restricted from using Orbix?

Yes, due to regulatory and compliance reasons, residents of certain countries, including the United States, China, and a few others listed previously, are not allowed to open accounts on Orbix. Please refer to our complete list of restricted countries on our website for more details.

7. What cryptocurrencies can I trade on Orbix?

Orbix offers a wide range of cryptocurrencies for trading, including major ones like Bitcoin, Ethereum, Ripple, Litecoin, and Cardano, among others. We continually evaluate and add new cryptocurrencies based on market developments and user demand.

Final opinion on Orbix

At Threenvest, we’ve conducted a thorough review of the Orbix cryptocurrency exchange, highlighting its offerings, features, and overall usability. Orbix distinguishes itself with a user-friendly interface that appeals to both novice and experienced traders, facilitating ease of use without compromising on the depth of features. Advanced trading tools, comprehensive security measures, and a diverse selection of tradable cryptocurrencies position Orbix as a competitive player in the global cryptocurrency market. Particularly noteworthy are its security protocols, which include SSL encryption, cold storage of assets, and two-factor authentication, ensuring that users’ investments are safeguarded against the ever-present threat of cyber-attacks.

However, Orbix is not without its challenges. The exchange’s unavailability in significant markets such as the United States due to regulatory hurdles limits its potential user base and global reach. Furthermore, while Orbix offers a variety of popular cryptocurrencies, the range of niche or emerging tokens is somewhat limited when compared to larger exchanges, which might deter some users looking for broader options. Additionally, the response times for customer support, though generally adequate, can lag during peak periods, which might frustrate users seeking immediate assistance. In summary, while Threenvest recognizes Orbix’s strong offerings in terms of security and user experience, expanding its geographic availability and asset offerings, alongside bolstering customer support, could enhance its attractiveness and standing in the competitive cryptocurrency exchange landscape.

How do we review crypto exchanges?

At Threenvest, we conduct a thorough review process to evaluate and rank the world’s leading crypto exchanges. Our goal is to offer an unbiased assessment, providing you with the information you need to make informed decisions on which ones best suit your needs. We strictly adhere to the guidelines of our editorial policy.

We collect data directly from exchanges through detailed questionnaires and conduct first-hand testing and observations during crypto exchange demonstrations. Questionnaire responses, combined with demonstrations and hands-on research from our experts, feed into our proprietary evaluation process that scores each provider’s performance on more than 15 factors. The end result produces star ratings ranging from poor (one star) to excellent (five stars).

For more details on the categories considered when rating brokers and our process, read our full methodology.

Risk Disclaimer

Investing in cryptocurrencies is very risky, you should only invest the money you are willing to lose. Also you should not expect to be protected if something goes wrong.

Neither Threenvest, nor the author, are recommending you to invest with this article.

Do not invest unless you are fully prepared to lose the entire amount of your investment. This is a high-risk activity, and you should not rely on any guarantees of protection if something goes wrong.

Alejandro Borja Fuentes

Economist | Cryptocurrency exchange analyst

The author of the review

Alejandro Borja is an accomplished economist with a distinguished career spanning various facets of the financial industry. His academic journey began with a degree in Economics, laying the foundation for his deep understanding of financial markets.

Over the years, Alejandro has honed his skills by working with some of the largest financial media outlets, analyzing and reporting on economic trends and investment opportunities. His expertise in financial analysis has made him a respected voice in the economic community.

Investing risks losing your money