Capital.com Review 2024

Autor

Revisor

Last update: 6 months ago

Our veredict

Capital.com, as a trading platform, is highly appealing for cryptocurrency CFD traders who value a seamless, efficient account setup and robust customer support. With a remarkable range of over 480 cryptocurrency pairs, the platform stands out for its versatility in crypto trading, catering to both novice and seasoned traders. The ability to trade cryptocurrencies against one another, rather than just against fiat currencies, offers traders flexibility and a diverse trading experience. Moreover, Capital.com provides a risk-free demo account, making it an excellent educational tool for those new to cryptocurrency trading.

However, there are limitations and risks to consider. Only CFDs are available, meaning traders do not own the actual cryptocurrencies, which could be a downside for those looking to hold digital assets directly. The platform imposes inactivity fees after a year, which may be a drawback for less active traders. Additionally, trading with leverage is capped at 1:2, which could be restrictive for traders looking for higher leverage options. Overall, Capital.com is best suited for traders who prefer trading cryptocurrency CFDs within a highly secure and regulated environment, rather than acquiring and holding cryptocurrencies directly.

Pros

Cons

4,9

Threenvest Score

Fees

Low 3,9/5

Regulated

CySEC, FCA

With the confidence of Threenvest

Year Founded Capital.com was established in 2016. Despite being relatively new, the platform has quickly built a reputation for reliability and innovation in the trading industry.

Number of Users Capital.com serves a large and growing user base, with over 1 million registered users globally. This extensive user adoption reflects the platform’s credibility and popularity among traders.

Security Methods Capital.com employs state-of-the-art security measures to protect user data and funds. This includes SSL encryption, two-factor authentication (2FA), and secure data storage practices. Additionally, the platform uses AI algorithms to detect and prevent fraudulent activities.

Regulation The platform is regulated by several top-tier financial authorities, including the Financial Conduct Authority (FCA) in the UK, the Australian Securities and Investments Commission (ASIC), the Cyprus Securities and Exchange Commission (CySEC), and the Securities Commission of the Bahamas (SCB). This multi-jurisdictional regulation ensures that Capital.com adheres to strict financial and operational standards.

Transparency Capital.com is committed to transparency, providing clear information about fees, trading conditions, and the risks involved in CFD trading. The platform’s educational resources, such as the Investmate app, further support transparency by helping users understand the trading process and make informed decisions.

Best Crypto Brokers

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About Capital.com

What is Capital.com?

Capital.com is a fintech company providing an online platform for trading contracts for difference (CFDs). It offers a wide range of financial instruments including forex, commodities, indices, and a notably extensive selection of cryptocurrencies. This platform is designed to cater to both novice and experienced traders with user-friendly features and robust educational resources.

Background and History

Established in 2016, Capital.com has quickly risen to prominence in the online trading industry. The platform is operated by several entities globally, each regulated by top-tier financial authorities like the Financial Conduct Authority (FCA) in the UK, the Australian Securities and Investments Commission (ASIC), and the Cyprus Securities and Exchange Commission (CySEC). Capital.com is known for its innovative approach to trading, leveraging AI to enhance user experience and provide sophisticated trading tools.

Founders

Capital.com was founded by a team of experts with extensive backgrounds in finance, technology, and regulatory compliance. The team includes key figures like Ivan Gowan, the CEO, who has played a crucial role in steering the company towards its mission of making trading more accessible and transparent.

Fun Facts and Headlines

AI-Driven Trading: Capital.com uses AI algorithms to help traders improve their trading strategies and decision-making processes.
Educational Resources: The platform offers the Investmate app, which is a comprehensive educational tool for traders, providing tutorials, quizzes, and detailed guides.
Awards and Recognition: Capital.com has received numerous awards for its innovation, customer service, and educational resources, reinforcing its reputation as a leading trading platform.

Cryptocurrency Trading at Capital.com

Capital.com offers CFD trading on over 377 cryptocurrencies, allowing traders to speculate on price movements without owning the actual assets. This includes major cryptocurrencies like Bitcoin and Ethereum, as well as trending altcoins like Dogecoin and Shiba Inu. The platform’s CFD offerings provide traders with the ability to go long or short, use leverage, and trade with some of the tightest spreads in the market.

In summary, Capital.com is a comprehensive and innovative trading platform, especially strong in the cryptocurrency space. It’s well-regulated, offers a wide range of instruments, and provides excellent educational tools, making it a solid choice for both beginners and experienced traders.

Why Choose Capital.com?

Choosing Capital.com for cryptocurrency trading offers numerous advantages, making it an excellent platform for both beginners and experienced traders. One of the most compelling reasons to opt for Capital.com is its extensive selection of cryptocurrencies. With access to 377 cryptocurrencies and 490+ crypto pairs, traders can explore a wide range of digital assets, including major coins like Bitcoin and Ethereum, as well as trending altcoins such as Dogecoin and Shiba Inu. This extensive variety ensures that traders have ample opportunities to diversify their portfolios.

Another strong point of Capital.com is its user-friendly platform, which is designed to provide a seamless trading experience. The account opening process is straightforward and quick, allowing traders to start trading within minutes. The platform also offers intuitive mobile apps for both iOS and Android, ensuring that users can trade on the go. Additionally, Capital.com’s trading interfaces are sleek and easy to navigate, which is particularly beneficial for beginners. The availability of a free demo account allows users to practice and familiarize themselves with the platform before committing real funds.

Security is another critical factor where Capital.com excels. The platform is regulated by top-tier financial authorities such as the FCA, CySEC, ASIC, and SCB, providing a high level of trust and reliability. Capital.com employs robust security measures, including SSL encryption and two-factor authentication (2FA), to protect user data and funds. Furthermore, the platform offers negative balance protection, ensuring that traders do not lose more than their initial investment. This strong emphasis on security and regulatory compliance makes Capital.com a trustworthy choice for cryptocurrency trading.

Where it falls short

1. Unreliable Live Chat Support One of the main drawbacks of Capital.com is its unreliable live chat support. Users have reported inconsistencies in the response times and the quality of assistance provided via live chat. This can be frustrating, especially for traders who need quick and accurate information to make timely decisions. Improvement Suggestion: Capital.com could enhance its live chat support by investing in better training for support agents and implementing a more robust support system. This might include expanding the support team to reduce wait times and ensuring that all agents are well-versed in the platform’s features and common user issues. Additionally, incorporating AI-driven chatbots to handle basic inquiries can free up human agents to deal with more complex issues, improving overall response quality and speed.

2. Only CFDs Available Capital.com only offers CFD trading for cryptocurrencies, which means that users cannot buy or hold actual cryptocurrencies. This limitation might not appeal to traders who prefer to own digital assets directly, use them for transactions, or transfer them to external wallets for long-term storage. Improvement Suggestion: To address this limitation, Capital.com could consider expanding its product offerings to include actual cryptocurrency trading alongside CFDs. This would provide users with the option to own and transfer digital assets while still benefiting from the leverage and short-selling opportunities available with CFDs. By offering both types of trading, Capital.com could attract a broader range of users and meet the needs of those who wish to diversify their trading strategies.

Features	Explanation
Minimum Trade	The minimum trade amount is very low at $1, making it accessible for all types of traders.
Trading and Transaction Fees	Capital.com offers 0% commissions on trades, but high swap rates for overnight positions.
Number of Cryptocurrencies	With 377 cryptocurrencies and 490+ crypto pairs available, the selection is extensive.
Crypto-to-Crypto Trading Pairs	The platform offers numerous crypto-only pairs, allowing for extensive trading opportunities.
Website Transparency	Information on fees, regulations, and trading conditions is clear, but some details on spreads and swaps could be more transparent.
Credit/Debit Card
Storage Offering	Capital.com only offers CFD trading, meaning users cannot store actual cryptocurrencies.
Staking and Rewards	The platform does not support staking or rewards for holding cryptocurrencies.
Mobile App and Desktop	Both the mobile app and desktop platform are highly intuitive and user-friendly, providing seamless trading experiences.
Customer Service	Customer service is available 24/7, but live chat support can be unreliable.
Deposit and Withdraw	Deposits and withdrawals are free and processed quickly, but the range of available currencies is limited.

Xavier Tarrasó

EIP and Cryptocurrency Investor

As an expert on our website, I highly recommend Capital.com for those interested in cryptocurrency trading, especially if you’re looking for a platform with a wide range of crypto options and excellent user experience. The platform’s extensive selection of 377 cryptocurrencies and 490+ crypto pairs provides ample trading opportunities, while its intuitive interfaces and robust security measures make it a reliable choice for both beginners and seasoned traders. Despite the limitation of offering only CFD trading, the low fees and fast transactions make it an appealing option for anyone looking to engage in crypto trading.

Fees

Capital.com offers a competitive fee structure that makes it an attractive choice for cryptocurrency traders. The platform charges 0% commissions on trades, meaning there are no upfront costs for executing trades. However, traders should be aware of the overnight financing fees (swap rates) applied to positions held overnight. These fees vary depending on the cryptocurrency and whether the position is long or short. For example, long positions incur a fee of 0.06164% of the exposure plus the daily interest fee, while short positions receive 0.0137% of the exposure minus the daily interest fee. Additionally, while deposits and withdrawals are generally free, an inactivity fee applies after one year for clients contracting with Cyprus (CCSV) or Bahamas (SCB). Overall, Capital.com’s fee structure is transparent and competitive, but it’s important for traders to account for potential overnight fees.

Pros

1. Low Forex CFD Fees Capital.com offers low fees for forex CFD trading, making it cost-effective for users to trade different forex pairs.
2. 0% Commission The platform charges zero commission on trades, allowing users to maximize their profits without worrying about commission costs.
3. Competitive Spreads Capital.com provides tight spreads, especially on popular cryptocurrencies, which can enhance the profitability of trades.

Cons

Comprehensive Analysis of Capital.com Commissions

Capital.com stands out for its 0% commission policy on trades, which means users are not charged any fees for executing buy or sell orders. This is particularly advantageous for traders who frequently enter and exit positions, as it significantly reduces the overall cost of trading. The absence of commission fees allows traders to focus on market movements and potential profits without worrying about additional costs per trade.
However, traders should be aware of the overnight financing fees, also known as swap rates, which apply to positions held overnight. These fees vary depending on the type of position and the specific cryptocurrency. For instance, holding a long position incurs a fee of 0.06164% of the exposure plus the daily interest fee, while short positions receive 0.0137% of the exposure minus the daily interest fee. This can add up, especially for traders who hold positions for extended periods. It’s essential to calculate these costs when planning your trading strategy to avoid unexpected charges.
Additionally, Capital.com implements an inactivity fee for accounts that remain dormant for more than a year. This fee is relevant for clients contracting with Cyprus (CCSV) or Bahamas (SCB). The inactivity fee can be a concern for occasional traders or those who might take a break from trading. To avoid this fee, it’s advisable to either close the account if not in use or ensure periodic activity.
Despite these potential costs, Capital.com is transparent about its fee structure. Information about fees is readily available on their website, allowing traders to make informed decisions. The platform also does not charge any fees for deposits or withdrawals, which is a significant advantage as it simplifies the process of funding your account and withdrawing profits without worrying about additional costs.

In conclusion, while Capital.com offers a cost-effective trading environment with 0% commissions, traders should remain vigilant about the overnight fees and potential inactivity charges. Understanding these aspects will help in effectively managing your trading expenses and maximizing profitability. The transparency and overall low-cost structure make Capital.com an appealing choice for both novice and experienced traders in the cryptocurrency market.

Product selection

Capital.com offers a comprehensive range of services and products designed to meet the needs of both novice and experienced traders. The platform specializes in contracts for difference (CFDs), allowing users to trade a wide array of financial instruments, including forex, commodities, indices, and cryptocurrencies. With 377 cryptocurrencies and 490+ crypto pairs available, traders can explore a diverse selection of digital assets. Additionally, Capital.com provides intuitive mobile apps for iOS and Android, robust security measures, and an excellent educational suite through the Investmate app. The platform is highly accessible, requiring only a $20 minimum deposit for card transactions, making it an ideal choice for traders looking to enter the market with minimal upfront investment.

Pros

1. Wide Range of Cryptocurrencies Capital.com offers trading in 377 cryptocurrencies, providing users with extensive options to diversify their portfolios.
2. 24/7 Trading The platform allows users to trade cryptocurrencies 24/7, ensuring they can take advantage of market opportunities at any time.
3. User-Friendly Platform Capital.com features a sleek and intuitive trading interface on both desktop and mobile platforms, making it accessible and easy to use for traders of all levels.

Cons

Read more about product selection in Capital.com

Capital.com Services and Products

Capital.com offers a wide range of services and products tailored for cryptocurrency traders. Here’s an in-depth look at what the platform provides:

1. Extensive Cryptocurrency Selection:

Cryptocurrencies and Crypto Pairs: Capital.com supports trading in 377 cryptocurrencies and over 490 crypto pairs, including major coins like Bitcoin (BTC), Ethereum (ETH), and trending altcoins such as Dogecoin (DOGE) and Shiba Inu (SHIB). This extensive selection allows traders to diversify their portfolios and explore a variety of digital assets.

2. Leveraged Tokens and Trading:

Leverage: The platform offers leveraged trading, allowing users to trade with more significant amounts than their initial deposit. For cryptocurrencies, leverage is provided up to 1:2, which can amplify potential gains (and losses). This feature is particularly beneficial for experienced traders looking to maximize their market exposure.

3. Mobile and Desktop Apps:

Intuitive Platforms: Capital.com’s trading platforms are available on both desktop and mobile devices (iOS and Android), providing a seamless trading experience. The interfaces are user-friendly, making it easy for traders to navigate and execute trades efficiently.

4. Financial Products:

CFDs (Contracts for Difference): Capital.com specializes in CFDs, allowing traders to speculate on price movements without owning the underlying assets. This includes a wide range of markets beyond cryptocurrencies, such as forex, commodities, indices, and stocks.
Spread Betting: Available for UK clients, spread betting allows traders to speculate on price movements across various markets without owning the underlying assets. This product is similar to CFDs but comes with different tax implications in the UK.

5. Education and Research:

Investmate App: Capital.com offers the Investmate app, which provides a comprehensive educational suite for traders. The app includes tutorials, quizzes, and detailed guides to help users improve their trading skills and knowledge.
Research Materials: The platform also offers robust research tools and market analysis, helping traders make informed decisions. This includes market news, price charts, technical analysis, and expert insights.

6. Demo Account:

Free Demo Account: Capital.com provides a free demo account, allowing users to practice trading without risking real money. This feature is essential for beginners to familiarize themselves with the platform and develop their trading strategies.

7. Deposits and Withdrawals:

Flexible Payment Methods: The platform supports various deposit and withdrawal methods, including credit/debit cards, bank transfers, and electronic wallets like Apple Pay, PayPal, Neteller, and Skrill. Deposits and withdrawals are generally free, though the minimum deposit requirement for card transactions is $20, and $250 for bank transfers.

8. Security Measures:

Robust Security: Capital.com employs state-of-the-art security measures, including SSL encryption, two-factor authentication (2FA), and secure data storage practices. The platform is regulated by top-tier financial authorities such as the FCA, CySEC, ASIC, and SCB, ensuring high standards of security and regulatory compliance.

9. Customer Support:

24/7 Support: The platform provides customer support via live chat, phone, and email. However, the reliability of the live chat support can sometimes be inconsistent.

10. Additional Features:

Negative Balance Protection: Capital.com offers negative balance protection, ensuring that traders do not lose more than their initial investment.
Fast Order Execution: The platform is known for its fast order execution speeds, which is crucial for capitalizing on market opportunities.

11. Fees and Commissions:

Zero Commission Trading: Capital.com does not charge commissions on trades, making it cost-effective for traders. However, traders should be aware of overnight fees (swap rates) applied to positions held overnight.

By offering a comprehensive suite of services and products, Capital.com caters to the diverse needs of cryptocurrency traders. Whether you are a novice looking to learn and practice trading or an experienced trader seeking advanced tools and extensive market access, Capital.com provides the resources and features necessary to enhance your trading experience.

Account opening

Opening an account at Capital.com is designed to be quick, simple, and user-friendly. The process is fully digital, and you can start trading with a minimum deposit of just $20 when using a credit/debit card, Apple Pay, or PayPal. For bank transfers, the minimum deposit is $250. The initial steps involve creating an account and completing the registration process, which includes providing basic personal information and financial details. You will also need to upload a valid ID (such as a passport, driver’s license, or national ID card) and proof of residence (like a bank statement or utility bill). The platform is accessible to clients worldwide, although there are a few exceptions, notably the US. Once your account is set up, you can explore the platform’s features and familiarize yourself with its trading environment before making any trades. The entire process is designed to be intuitive, ensuring that even those new to trading can get started without difficulty.

Pros

1. Quick and Easy Setup The account opening process is fast, allowing users to start trading within a short time frame.
2. Fully Digital The entire process is online, eliminating the need for physical paperwork and making it convenient for users to complete from anywhere.
3. Low Minimum Deposit With a minimum deposit of $20 for card payments, Capital.com provides a low entry barrier for new traders.

Cons

Read more about account opening in Capital.com

Detailed Account Opening Process at Capital.com

How to Sign Up:

Visit the Website:
- Go to Capital.com’s official website and click on the “Get Started” or “Sign Up” button.
Create an Account:
- Enter your email address and create a password. Alternatively, you can sign up using your Google or Facebook account for a quicker process.
Provide Personal Information:
- Fill in your full name, date of birth, country of residence, and phone number.
Answer Financial Questions:
- Respond to a few questions regarding your trading experience, financial status, and employment. This information helps Capital.com tailor your trading experience and ensure compliance with regulatory requirements.
Select Account Type:
- Choose the type of trading account you wish to open, typically a CFD trading account.
Verify Your Identity:
- Upload a copy of your photo ID (passport, driver’s license, or national ID card) and proof of residence (utility bill or bank statement). Some European clients may complete identity verification via video chat.
Fund Your Account:
- Deposit funds using one of the supported payment methods: credit/debit card, bank transfer, Apple Pay, PayPal, Neteller, or Skrill. The minimum deposit is $20 for card transactions and $250 for bank transfers.

Opening an Account:

Quick and Efficient:
- The entire account opening process is designed to be completed within minutes. After submitting the required documents, Capital.com typically verifies and approves accounts within one business day.

Buying Your First Cryptocurrency:

Log In:
- Access your newly created Capital.com account.
Deposit Funds:
- Ensure your account is funded with the minimum required amount ($20 for card payments, $250 for bank transfers).
Navigate to Trading:
- Go to the trading section of the platform.
Select Cryptocurrency:
- Choose from the extensive list of available cryptocurrencies.
Place Order:
- Enter the amount you wish to trade, select the order type (market or limit), and confirm the trade.

Account Types:

Individual Account:
- The standard account for most retail traders.
Corporate Account:
- Available for businesses, requiring direct contact with customer support to set up.
Demo Account:
- A free demo account for practicing and familiarizing yourself with the platform.
Swap-Free Account:
- Available for clients adhering to Islamic law, which does not charge swap fees.

How to Use Capital.com:

User-Friendly Interface:
- The platform offers intuitive interfaces on both desktop and mobile apps, making navigation and trading straightforward.
Educational Resources:
- Capital.com provides extensive educational tools, including the Investmate app, which offers tutorials, quizzes, and detailed guides to enhance trading knowledge and skills.

Registration and KYC:

Know Your Customer (KYC):
- Capital.com complies with strict KYC regulations to ensure user security and legitimacy. This involves verifying your identity and residence during the account opening process.
Video Verification:
- Some clients can verify their identity via video call, providing an extra layer of convenience and security.

How to Use X:

Navigating the Platform:
- Capital.com’s platform is designed to be user-friendly, with easy navigation and straightforward access to various trading tools and resources.
Educational Tools:
- Utilize the Investmate app and other educational resources to enhance your trading skills and knowledge.

Next Step – Depositing Money:

After setting up and verifying your account, you can proceed to deposit funds. This process will be covered in detail in the next section.

Security

Capital.com places a strong emphasis on the security of its users’ funds and data. The platform is regulated by top-tier financial authorities such as the Cyprus Securities and Exchange Commission (CySEC) and the Australian Securities and Investments Commission (ASIC), which ensures adherence to strict regulatory standards and practices. This regulatory oversight helps to provide a layer of trust and reliability, making Capital.com a secure option for traders. In addition to regulatory compliance, Capital.com implements advanced security measures, including encryption and secure socket layer (SSL) technology, to protect users’ personal information and transactions. The platform also offers negative balance protection, ensuring that users cannot lose more than their initial investment.

Furthermore, Capital.com segregates client funds from its own operational funds, adding an extra layer of protection for traders’ assets. These comprehensive security protocols contribute to the overall safety and trustworthiness of the platform.

Pros

1. Regulatory Oversight Capital.com is regulated by prominent financial authorities such as the Cyprus Securities and Exchange Commission (CySEC) and the Australian Securities and Investments Commission (ASIC), ensuring compliance with stringent financial standards and practices.
2. Advanced Security Measures The platform employs advanced security technologies, including encryption and secure socket layer (SSL) protocols, to protect users' data and transactions.
3. Negative Balance Protection Capital.com provides negative balance protection, preventing users from losing more than their initial deposit and adding an extra layer of financial safety.

Cons

1. Lack of Direct Ownership Users trade cryptocurrencies through CFDs (Contracts for Difference), meaning they do not own the actual digital assets, which might be a concern for those seeking direct ownership.
2. Limited Regional Availability Due to regulatory restrictions, Capital.com is not available to users in certain regions, including the United States, limiting access for some traders.

Is Capital.com Legit?

Yes, Capital.com is a legitimate online trading platform regulated by several top-tier financial authorities. This ensures that the platform operates under strict standards and provides a secure environment for traders.

Regulation

Financial Conduct Authority (FCA) – UK:

Capital Com (UK) Limited is regulated by the FCA, offering protection up to £85,000 under the Financial Services Compensation Scheme (FSCS).

Cyprus Securities and Exchange Commission (CySEC):

Capital Com SV Investments Limited is regulated by CySEC, providing protection up to €20,000 under the Investor Compensation Fund (ICF).

Australian Securities and Investments Commission (ASIC):

Capital Com Australia Limited is regulated by ASIC, although it does not offer a specific compensation scheme.

Financial Services Commission (FSC) – Seychelles:

Capital Com Online Investments Ltd is overseen by the FSC.

Is Capital.com Safe?

Capital.com employs robust security measures to ensure the safety of its users’ funds and personal information. Security Methods:

SSL Encryption: All data transmitted between users and the platform is encrypted using Secure Socket Layer (SSL) technology, preventing unauthorized access.
Two-Factor Authentication (2FA): Users can enable 2FA to add an extra layer of security to their accounts, enhancing protection against unauthorized access.
Segregated Accounts: Client funds are held in segregated bank accounts, separate from the company’s operational funds, ensuring that user funds are protected even if the company encounters financial difficulties.
Negative Balance Protection: This feature ensures that users cannot lose more money than they have deposited, protecting them from significant losses in volatile markets.

Background and Security Record

History:

Established in 2016, Capital.com has built a solid reputation in the online trading industry. The platform has grown rapidly, providing innovative trading solutions and maintaining a focus on user security.

Security Record:

Since its inception, Capital.com has not experienced any major security breaches, demonstrating its commitment to protecting users’ assets and personal information. Regular security audits and compliance with the General Data Protection Regulation (GDPR) ensure that user data is handled responsibly and securely.

Conclusion

Capital.com is a secure and reliable platform for trading cryptocurrencies and other financial instruments. The platform’s regulation by top-tier financial authorities, combined with its robust security measures, provides users with a safe and trustworthy trading environment. Pros:

Regulated by Top-Tier Authorities: Ensures strict standards and protection for traders.
SSL Encryption: Protects data transmission between users and the platform.
Negative Balance Protection: Prevents users from losing more money than they have deposited.

Cons:

No Banking License: The platform does not hold a banking license.
Not Listed on Stock Exchange: Capital.com is not publicly listed, which could affect transparency.

Final Thought: Capital.com’s strong regulatory compliance, coupled with advanced security measures, makes it a solid choice for traders seeking a secure online trading experience. While it lacks a banking license and is not listed on a stock exchange, its focus on security and user protection instills confidence among its users.

Customer service

Capital.com offers a variety of customer service channels to assist users, including live chat, email, and phone support. The platform is known for its responsive and helpful customer service team, which is available 24/7 to address any issues or concerns that traders may have. The live chat feature, in particular, is highly praised for its prompt responses and the ability to resolve queries quickly. In terms of user satisfaction, Capital.com has received positive reviews for its user-friendly platform and comprehensive educational resources. The platform provides a wealth of materials such as tutorials, blogs, and courses to help both beginners and advanced traders improve their trading skills. These resources, coupled with the intuitive interface, make Capital.com a preferred choice for many traders.

However, there are some areas where Capital.com could improve. Some users have reported occasional issues with the reliability of live chat support, suggesting that there can be inconsistencies in the quality of service. Additionally, the platform imposes an inactivity fee after one year for clients contracting with Cyprus (CCSV) or Bahamas (SCB), which can be a drawback for less active traders. Despite these minor drawbacks, Capital.com maintains a strong reputation for customer service and user satisfaction overall.

Pros

1. 24/7 Availability Capital.com's customer service is available around the clock, ensuring users can get assistance whenever they need it.
2. Multiple Support Channels The platform offers various customer support options, including live chat, email, and phone support, providing flexibility for users.
3. High Responsiveness The customer service team is known for its prompt and helpful responses, particularly through the live chat feature.

Cons

Read more about customer service in Capital.com

Customer Support at Capital.com

Reputation and Customer Feedback

Capital.com enjoys a positive reputation for its responsive and efficient customer support. Users frequently commend the platform for its swift and helpful responses, whether they contact via live chat, phone, or email. Many users appreciate the 24/7 availability, highlighting that issues are often resolved promptly. However, some feedback indicates that the live chat can occasionally be inconsistent, which may lead to frustrations for users needing immediate assistance. Overall, Capital.com’s customer service is generally well-regarded for its professionalism and effectiveness.

Methods of Contact Capital.com provides several methods for users to contact their support team, ensuring that traders can receive help through their preferred channel:

Live Chat: Available directly on the website and mobile app, live chat offers real-time assistance, often within minutes.
Phone Support: Users can call Capital.com’s customer support for immediate, direct communication, which is ideal for more complex issues or when live chat is unavailable.
Email Support: For less urgent queries or detailed issues, users can reach out via email. This method is particularly useful for inquiries that require attaching documents or screenshots.

Response Time The response times at Capital.com are generally impressive across all support channels:

Live Chat: Typically, users receive responses within 1-2 minutes, making it the fastest option for support.
Phone Support: Calls are usually answered within a few minutes, providing a quick resolution to more urgent problems.
Email Support: Responses via email are generally received within 24 hours, which is adequate for non-urgent inquiries but might be slower for issues requiring immediate attention.

Additional Considerations

Knowledge Base and FAQs: Capital.com also offers a comprehensive online help center that includes FAQs, tutorials, and guides. This resource can be invaluable for users who prefer self-service solutions or want to learn more about the platform’s features.
Multilingual Support: While Capital.com provides support in multiple languages, coverage may vary depending on the channel and time of day. Users should check the availability of their preferred language, especially if they require support outside of standard business hours.

In summary, Capital.com’s customer support is robust and highly accessible, with multiple channels to accommodate various preferences. While there are occasional inconsistencies in the live chat, the overall responsiveness and quality of support contribute to a positive user experience.

Is Capital.com Right for You?

Ideal for Crypto CFD Traders Seeking VarietyIf you are looking to trade a broad range of cryptocurrencies without the hassle of managing a digital wallet, Capital.com’s offering of over 490 crypto pairs is ideal. The platform allows you to speculate on price movements of popular cryptos like Bitcoin and Ethereum, as well as newer, trending assets, all through CFDs (Contracts for Difference).
Suitable for Beginners and Advanced TradersWhether you’re new to crypto trading or have experience, Capital.com’s user-friendly platforms and educational resources cater to all levels. The intuitive interface, along with comprehensive learning tools and a demo account, make it an excellent choice for beginners. Meanwhile, advanced traders can benefit from its robust trading tools and analysis features.
Great for 24/7 Trading and Support NeedsIf you prefer having round-the-clock access to your trading platform and customer support, Capital.com’s 24/7 availability stands out. This feature is particularly beneficial for crypto traders who wish to react to market movements at any time, and for those who might need support outside of traditional business hours.

Threenvest score

4,9

Fees

Regulated

CySEC, FCA

Available cryptocurrencies

377 (CFDs)

On the crypto broker website

Threenvest score

4,9

Fees

Regulated

SEC, FINRA

Available cryptocurrencies

11 (BTC, ETH…) (CFDs)

XTB

Threenvest score

4,8

Fees

Regulated

FCA, KNF

Available cryptocurrencies

9 (CFDs)

Available cryptocurrencies and countries available

Available Cryptocurrencies and Countries on Capital.com

Capital.com offers an extensive selection of over 490 cryptocurrencies for trading, making it one of the most comprehensive platforms in terms of crypto asset availability. Users can trade popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), and Litecoin (LTC), alongside a wide range of altcoins and emerging tokens. However, notable absences include privacy-focused coins like Monero (XMR) and ZCash (ZEC), which are not available on the platform.
In terms of accessibility, Capital.com supports users from many key financial markets. The platform is available in the European Union, Australia, Canada, the Middle East, and numerous Asian countries. However, it does not accept clients from the United States, China, Belgium, and Iran due to regulatory restrictions. These limitations might be crucial for potential users residing in these countries.

Main cryptocurrencies available

Bitcoin (BTC)
Ethereum (ETH)
Ripple (XRP)
Litecoin (LTC)
Bitcoin Cash (BCH)
Cardano (ADA)
Solana (SOL)
Polkadot (DOT)
Chainlink (LINK)
Stellar (XLM)
Avalanche (AVAX)
Dogecoin (DOGE)
Polygon (MATIC)
Uniswap (UNI)
Cosmos (ATOM)
VeChain (VET)
Tron (TRX)
Tezos (XTZ)
Algorand (ALGO)
Aave (AAVE)

Main countries where you can open an account

United Kingdom
Germany
France
Italy
Spain
Australia
Canada
Singapore
Japan
South Korea
Brazil
South Africa
India
Sweden
Switzerland
Netherlands
Mexico
New Zealand
United Arab Emirates
Norway

FAQs

1. How can I start trading cryptocurrencies on Capital.com?

To start trading, create an account on Capital.com by completing the registration process and verifying your identity. Once your account is verified, you can deposit funds and begin trading over 490 cryptocurrency CFDs through the web platform or mobile app.

2. What types of cryptocurrencies are available for trading?

Capital.com offers a wide range of cryptocurrencies including major assets like Bitcoin, Ethereum, Ripple, and Litecoin, as well as a variety of altcoins such as Cardano, Solana, and Polkadot. In total, there are over 490 cryptocurrencies available for trading.

3. Are there any fees for trading cryptocurrencies on Capital.com?

Capital.com charges zero commission on cryptocurrency trades. However, there may be spreads, and overnight financing fees if positions are held overnight. Always check the specific fees applicable to the cryptocurrencies you are trading.

4. Is it possible to practice trading before using real money?

Yes, Capital.com provides a free demo account that allows you to practice trading with virtual funds. This is a great way to get familiar with the platform and develop your trading strategies without risking real money.

5. Can I trade cryptocurrencies on Capital.com from my mobile device?

Absolutely! Capital.com offers a mobile app available for both iOS and Android, allowing you to trade cryptocurrencies, monitor your positions, and access market data on the go.

6. What should I do if I encounter a problem or have a question?

If you need assistance, you can reach Capital.com’s customer support 24/7 via live chat on the website or app, phone support, or email. Response times are generally quick, especially for live chat and phone inquiries.

7. Are there any countries where I cannot open an account with Capital.com?

Yes, due to regulatory restrictions, Capital.com does not accept clients from certain countries including the United States, China, Belgium, and Iran, among others. Ensure you check the list of supported countries before attempting to open an account.

Final opinion on Capital.com

Capital.com stands out as a robust and versatile platform for cryptocurrency CFD trading, making it an attractive choice for both novice and experienced traders. The platform excels with its extensive offering of over 490 cryptocurrencies, allowing users to explore a diverse range of digital assets beyond the typical market leaders. Capital.com’s commitment to user experience is evident through its intuitive trading interface, available on both desktop and mobile, and its educational resources that support trader development. Compared to many other exchanges, the zero-commission trading on cryptocurrencies and the provision of a demo account highlight Capital.com’s dedication to offering value and accessibility.

However, Capital.com does have limitations that may influence the decision of some traders. Unlike traditional cryptocurrency exchanges, it only offers CFDs, meaning users cannot own the underlying assets. This may deter those who prefer to hold actual cryptocurrencies rather than speculate on price movements. Additionally, the platform enforces inactivity fees after one year, which might not appeal to less frequent traders. Despite these drawbacks, Capital.com’s regulated environment, excellent customer support, and wide array of crypto trading options make it a competitive choice in the market.

Threenvest recommends Capital.com for those looking to trade a broad spectrum of cryptocurrencies in a secure and user-friendly setting.

How do we review crypto exchanges?

At Threenvest, we conduct a thorough review process to evaluate and rank the world’s leading crypto exchanges. Our goal is to offer an unbiased assessment, providing you with the information you need to make informed decisions on which ones best suit your needs. We strictly adhere to the guidelines of our editorial policy.

We collect data directly from exchanges through detailed questionnaires and conduct first-hand testing and observations during crypto exchange demonstrations. Questionnaire responses, combined with demonstrations and hands-on research from our experts, feed into our proprietary evaluation process that scores each provider’s performance on more than 15 factors. The end result produces star ratings ranging from poor (one star) to excellent (five stars).

For more details on the categories considered when rating brokers and our process, read our full methodology.

Risk Disclaimer

Investing in cryptocurrencies is very risky, you should only invest the money you are willing to lose. Also you should not expect to be protected if something goes wrong.

Neither Threenvest, nor the author, are recommending you to invest with this article.

Alejandro Borja Fuentes

Economist | Cryptocurrency exchange analyst

The author of the review

Alejandro Borja is an accomplished economist with a distinguished career spanning various facets of the financial industry. His academic journey began with a degree in Economics, laying the foundation for his deep understanding of financial markets.

Over the years, Alejandro has honed his skills by working with some of the largest financial media outlets, analyzing and reporting on economic trends and investment opportunities. His expertise in financial analysis has made him a respected voice in the economic community.