Ascendex Review 2024

Autor

Revisor

Last update: 9 months ago

Our veredict

AscendEX, previously known as BitMax, offers a compelling choice for both beginner and experienced cryptocurrency traders. The platform stands out for its comprehensive range of services, including spot trading, margin trading, futures, and staking options, which cater to diverse trading needs and risk preferences. Notably, AscendEX supports a vast array of cryptocurrencies, providing users with ample trading opportunities across various assets.

However, while AscendEX scores high on versatility and the breadth of its offerings, some users have noted areas for improvement. The exchange’s interface, though rich in features, can be somewhat overwhelming for new traders due to its complexity. Additionally, while the platform implements robust security measures, the lack of a more detailed and transparent insurance policy could be a concern for users mindful of the security of their digital assets. Overall, AscendEX presents a solid platform with a wide range of tools but could benefit from enhancements in user experience and security transparency to bolster user confidence further.

Pros

Cons

Investing risks losing your money

3,8

Threenvest Score

Fees

0,10% /0,20%

U.S Legal

With the confidence of Threenvest

Security Methods: AscendEX employs a comprehensive array of security measures including SSL encryption, two-factor authentication, and cold storage of assets. These rigorous security protocols ensure that users’ data and funds are protected against unauthorized access and cyber threats, fostering a secure trading environment.

Reputation and Reviews: Since its inception in 2018, AscendEX has built a solid reputation within the cryptocurrency community. User reviews often highlight the platform’s reliability, wide range of services, and user-friendly interface, underscoring its standing as a reputable exchange in the crypto market.

Trading Volume and Liquidity: AscendEX supports a high trading volume and liquidity, which is crucial for traders looking to execute large trades without significantly affecting the market price. This high liquidity not only facilitates better price discovery but also enables efficient entry and exit from positions.

Customer Service: AscendEX is known for its robust customer support, offering quick and helpful responses to user inquiries and issues. This commitment to excellent customer service enhances user experience and trust, particularly for new traders who may need assistance navigating the platform.

Withdrawal and Deposit Policies: The platform’s policies on withdrawals and deposits are clear, secure, and user-centric, ensuring a smooth process for moving funds into and out of the exchange. AscendEX’s efficient handling of these critical operations reinforces its reliability and the trust users place in it.

Best Crypto Exchanges

Why can you trust Threenvest?

At Threenvest, we are unwaveringly committed to providing you with unbiased ratings and information. Our editorial team operates independently, free from any advertising influence. We use meticulous, data-driven methodologies to evaluate financial products and companies, ensuring that all assessments are conducted on a level playing field.

To better understand our editorial guidelines and the investment methodology that supports our ratings, you can explore the information in our editorial policy.

About AscendEX

Introduction

AscendEX, formerly known as BitMax, is a digital asset trading platform that offers a comprehensive range of trading products. It caters to both retail and institutional clients, aiming to provide a robust, secure, and efficient trading environment.

What is AscendEX?

AscendEX is a cryptocurrency exchange that provides various trading options including spot, margin, futures trading, and staking services. It supports a wide array of cryptocurrencies and is designed to cater to both new entrants and professional traders in the crypto space.

Background and History

Launched in 2018, AscendEX quickly established itself as a prominent player in the crypto exchange industry. The platform was founded by a group of Wall Street quantitative trading veterans and crypto industry experts, which helped it to integrate best practices from both the finance and tech industries.

Founders

The exchange was co-founded by George Cao and Ariel Ling. George Cao, serving as the CEO, has a background in quantitative trading and has held roles at Knight Capital and Barclays Capital. Ariel Ling, the COO, brought experience from traditional financial markets, having worked in senior roles at firms like Deutsche Bank and Barclays.

Interesting Facts:

AscendEX was one of the first platforms to introduce cross-asset collateral for futures trading, allowing users to post one type of asset as collateral for trading across multiple assets.
The platform often engages in community-driven activities, including “Ask Me Anything” sessions with their leadership, providing transparency and direct communication channels to its users.

Headlines:

“AscendEX Secures $50 Million in Funding to Expand Services and Security Measures”
“AscendEX Lists New DeFi Token with Special Staking Rewards for Early Adopters”

This section of the review highlights the blend of innovation and traditional financial rigor that AscendEX brings to the cryptocurrency exchange market, appealing to a broad spectrum of traders and investors.

Why Choose Ascendex?

1. Comprehensive Trading Options: AscendEX offers an impressive array of trading opportunities, including spot, margin, futures, and staking. This versatility allows traders to explore and engage with various investment strategies under one roof, making it an ideal platform for both beginners and experienced traders. Whether you’re looking to hold long-term positions or engage in active day trading, AscendEX provides the tools and flexibility required for diverse trading strategies.

2. Advanced Technology and Tools: With a background rooted in Wall Street and technology innovation, AscendEX brings cutting-edge trading technology to the crypto space. The platform features a sophisticated trading interface, real-time analytics, and comprehensive charting tools that cater to detailed and technical analysis. This technological prowess supports more informed decision-making and potentially enhances trading outcomes.

3. Strong Security Measures: Security is paramount in the realm of cryptocurrency, and AscendEX takes this seriously. By employing rigorous security protocols such as cold storage for the majority of assets, two-factor authentication, and SSL encryption, AscendEX prioritizes the safety of user funds. For traders, this means peace of mind, knowing their investments are safeguarded against unauthorized access.

Where it falls short

1. Customer Support: Current Issue: Feedback from users indicates that while AscendEX offers several avenues for support, response times can be slow and resolutions sometimes unsatisfactory. Suggested Improvement: To address this, AscendEX could enhance its customer service by expanding the support team to decrease wait times and improve response efficiency. Training for customer support agents could also be intensified to ensure that the team can handle inquiries more effectively and provide resolutions that are both timely and satisfactory. Implementing a more structured follow-up process to ensure issues are resolved to the customer’s satisfaction could also be beneficial.

2. User Interface Complexity: Current Issue: Newer traders often find the platform’s interface overwhelming due to its complexity and the vast range of options available. This can deter less experienced users from fully engaging with all the platform’s features. Suggested Improvement: AscendEX could consider designing a more intuitive user interface or offering a “lite” version of the platform tailored to less experienced traders. This version could streamline the trading process by simplifying navigation and highlighting core trading functions without the advanced options. Additionally, incorporating more educational resources and guided tutorials directly into the interface could help new users become more comfortable and proficient with the platform.

Features	Explanation
Minimum Trade	AscendEX allows small minimum trades, making it accessible for users with smaller capital.
Trading and Transaction Fees	Competitive fees, especially favorable for high-volume traders with further discounts available.
Number of Cryptocurrencies	Offers a broad range of over 100 cryptocurrencies, catering to diverse trader demands.
Crypto-to-Crypto Trading Pairs	Features an extensive array of trading pairs, facilitating varied and flexible trading strategies.
Website Transparency	Generally transparent about fees and terms, though some details on security could be clearer.
Credit/Debit Card	AscendEX lacks an exchange card feature, which could enhance the usability of cryptocurrencies for everyday transactions and offer additional benefits to its users.
Storage Offering	Provides secure storage options with cold storage and multi-factor authentication.
Staking and Rewards	Offers competitive staking rewards and various incentives for participation in trading activities.
Mobile App and Desktop	Both mobile and desktop platforms are well-designed, offering full functionality and ease of use.
Customer Service	Robust customer support with responsive service via multiple channels.
Deposit and Withdraw	Efficient deposit and withdrawal processes are in place, although adding more fiat options could improve accessibility and convenience.

Investing risks losing your money

Xavier Tarrasó

EIP and Cryptocurrency Investor

As an expert reviewer on our website, I highly recommend AscendEX for both new and experienced traders looking for a comprehensive crypto trading platform. Its robust security measures, extensive range of cryptocurrencies, and competitive trading fees make it a reliable choice. The platform’s user-friendly interface, coupled with excellent customer support, ensures a smooth trading experience, making it well-suited for anyone looking to delve into the crypto market.

Fees

AscendEX maintains a competitive and transparent fee structure, which is essential for both casual and serious traders. The platform typically charges a flat fee for both makers and takers, simplifying calculations for users. These fees are generally aligned with industry standards, ensuring that traders can engage in frequent trading activities without excessive costs. Additionally, AscendEX may offer tiered discounts based on the user’s monthly trading volume, which incentivizes higher trading activity with lower fees. For users looking to minimize costs while maximizing trading opportunities, AscendEX’s fee structure is designed to support a wide range of trading strategies and volumes, making it a compelling choice for those who value straightforward and equitable financial dealings in their trading platform.

Pros

Competitive Rates: AscendEX offers some of the most competitive fees in the crypto exchange market, which can significantly lower the cost for high-volume traders.
Volume Discounts: The platform incentivizes active trading with a tiered fee structure that reduces trading costs as a user’s monthly trading volume increases, benefiting regular and professional traders.
No Hidden Fees: AscendEX is transparent about its fee structure, ensuring that users are not surprised by hidden costs, which builds trust and reliability.

Cons

Complexity for New Users: The tiered commission structure, while beneficial for high-volume traders, can be complex and confusing for new users who are not familiar with how trading volumes impact transaction fees.
Higher Fees for Low Volumes: Traders with lower trading volumes do not benefit from the reduced fees that high-volume traders enjoy, which might make the platform less attractive for new or casual traders.

Product selection

AscendEX distinguishes itself in the cryptocurrency exchange market by offering a diverse range of services and products tailored to meet the needs of both novice and experienced traders. The platform provides comprehensive trading options including spot, margin, futures, and staking, enabling users to engage in a variety of investment strategies within a single interface. A standout feature of AscendEX is its commitment to innovation, demonstrated through the integration of sophisticated trading tools and features. These include advanced charting capabilities, real-time order books, and automated trading solutions that cater to dynamic trading requirements. Additionally, AscendEX supports a wide array of cryptocurrencies, ensuring traders have access to both popular and emerging digital assets. Overall, AscendEX is designed to enhance the trading experience through a blend of technological sophistication and a broad spectrum of trading opportunities, making it an appealing platform for those looking to explore the cryptocurrency market comprehensively.

Pros

Comprehensive Trading Solutions: AscendEX offers a wide array of trading options including spot, margin, futures, and options trading, making it an attractive platform for traders looking to diversify their trading strategies. This versatility is beneficial for both new entrants in the market and experienced traders looking for robust trading solutions.
Staking and Rewards Programs: The platform features competitive staking options, allowing users to earn rewards on their cryptocurrency holdings. This not only provides an additional revenue stream but also incentivizes users to hold their assets on the platform, enhancing liquidity.
Advanced Trading Tools: AscendEX is equipped with sophisticated trading tools and technologies, including comprehensive charting tools, real-time analytics, and automated trading systems. These tools are designed to enhance trading efficiency and improve decision-making processes.

Cons

Interface Complexity: While AscendEX offers advanced functionalities, the platform’s interface can be overwhelming for beginners. The complexity of the trading tools and the vast options available may deter those new to trading who prefer a more straightforward, user-friendly interface.
Customer Support Response Time: Although AscendEX provides multiple avenues for customer support, there have been reports of slow response times and less than satisfactory resolution of issues. This could be a significant drawback for users who require quick support in fast-moving market conditions.

Read more about product selection in Ascendex

AscendEX is a feature-rich cryptocurrency exchange that offers a wide range of services and products, designed to cater to both novice and seasoned traders. Here’s an in-depth look at the array of offerings available on AscendEX:

Leveraged Tokens: AscendEX provides leveraged tokens, allowing traders to gain increased exposure to various cryptocurrencies without the complexities of managing a leveraged position manually.
Debit Card: AscendEX partners with major card services to offer a crypto debit card, enabling users to spend their cryptocurrency holdings easily in everyday transactions while receiving cashback and other benefits.
Mobile App: The AscendEX app is available for both Android and iOS, offering full trading functionality, including real-time charting, order management, and account settings, ensuring traders can manage their portfolios on the go.
Own Cryptocurrencies: AscendEX has launched several of its own cryptocurrencies, which are integrated into its ecosystem, providing users with additional utilities such as reduced trading fees and participation in exclusive events.
Financial Products: AscendEX offers a range of financial products, including staking, savings accounts, and structured products that offer fixed returns over a specified period, appealing to investors looking for passive income opportunities.
Launchpad: The platform features a launchpad that hosts Initial Exchange Offerings (IEOs), giving users early access to new tokens and projects vetted by AscendEX’s expert team.
EARN: AscendEX’s EARN feature allows users to deposit their cryptocurrencies into various pools to earn interest, compounding their holdings over time.
Staking: Users can stake various cryptocurrencies directly on the platform to earn staking rewards, which are typically higher than traditional savings returns.
Loans: AscendEX offers crypto-backed loans, providing users with liquidity without the need to sell their holdings, which is particularly useful in managing short-term liquidity needs without disrupting long-term investment strategies.
Liquid Swap: A liquidity pool feature that allows users to provide liquidity in exchange for a portion of the transaction fees.
Referral Codes: AscendEX incentivizes users to invite friends through a referral program, offering both parties trading fee discounts once the new user starts trading.
Tournaments: AscendEX organizes trading tournaments and competitions, which often feature significant prize pools and incentives to boost trading activity and community engagement.
Leverage, Demo Account, Futures, Wallet, Derivatives, Research and Education, API, Trading View, Earning Opportunities, Yielding Pools, Bonus Deals: AscendEX integrates these tools and features to provide comprehensive trading and investment opportunities, including high leverage options, demo accounts for practice, futures trading, a secure wallet, derivatives markets, educational resources for continuous learning, an API for custom trading strategies, integration with TradingView for advanced charting, multiple earning opportunities through yielding pools, and various bonus deals to enhance user benefits.

Overall, AscendEX stands out for its extensive offerings that go beyond basic trading, providing a full spectrum of financial products and services that enhance user engagement and investment potential. This holistic approach makes it an attractive platform for users seeking a one-stop-shop for all their cryptocurrency needs.

Account opening

Opening an account on AscendEX is a streamlined process designed to be user-friendly and secure. Users can sign up quickly using an email address or phone number, followed by setting a strong password. After verification via email or SMS, users are encouraged to enable two-factor authentication (2FA) to enhance security. Completing the KYC (Know Your Customer) process is necessary for full account functionality, including withdrawals, which involves submitting identification documents for verification. This comprehensive approach ensures that users can start trading promptly while maintaining a high level of account security.

Pros

Fast and Simple Registration: AscendEX allows new users to set up an account quickly, typically requiring only an email address or mobile number. This simplicity ensures that even those new to cryptocurrency trading can get started without cumbersome paperwork or delays.
Immediate Trading Access: Once registration is complete and the account is verified, users can start trading almost immediately. This instant access is particularly beneficial for those looking to take advantage of market conditions quickly without waiting through lengthy approval processes.
Robust Security Measures: During the sign-up process, AscendEX prompts new users to enable two-factor authentication (2FA), enhancing the security of their accounts from the outset. This focus on security is a significant advantage, providing users peace of mind as they engage in trading activities.

Cons

KYC Requirements: While the initial registration is quick, the complete account functionality requires going through a KYC (Know Your Customer) process, which might involve uploading personal identification documents. This step can be a barrier for users seeking anonymity or those who wish to start trading immediately without these additional verifications.
Geographic Restrictions: The account opening process is smooth in supported countries, but users from regions like the USA and China face restrictions due to regulatory issues. This limitation can be a significant downside for potential users in these major markets who are unable to access AscendEX’s services.

Read more about account opening in Ascendex

The account opening process on AscendEX is designed to be as streamlined and user-friendly as possible, even for those new to cryptocurrency trading. Here’s an extensive guide on how to navigate the setup process effectively:

How to Sign Up on AscendEX

Navigate to the AscendEX Website:
- Visit the official AscendEX website and locate the ‘Sign Up’ button, usually found at the top right corner of the homepage.
Enter Your Details:
- You’ll be prompted to enter basic information such as your email address or phone number. Choose a strong password to ensure your account’s security.
Email Verification:
- After submitting your information, AscendEX will send a verification link to your email. Click on this link to verify your email address. If you used a phone number, you would receive an SMS with a verification code.

Opening An Account

Complete KYC (Know Your Customer):
- To fully activate your account and enable withdrawals, complete the KYC process by providing additional identification details such as your government-issued ID (passport, driver’s license, etc.).
Set Up Security Features:
- Enhance your account’s security by setting up two-factor authentication (2FA) using an app like Google Authenticator or Authy.

How to Buy Your First Cryptocurrency

Fund Your Account:
- Deposit funds into your AscendEX account. You can do this using cryptocurrencies or fiat currencies if supported. Check the ‘Deposit’ section for accepted methods and instructions.
Navigate to the Trading Interface:
- Once your funds are deposited, go to the trading section of the site. Here, you can select the cryptocurrency you wish to purchase.
Place Your Order:
- Choose between a market order (buy at the current market price) or a limit order (set a price at which you want to buy the cryptocurrency). Enter the amount you wish to buy and confirm the order.

Account Types on AscendEX

Standard Account: Suitable for most users, offering access to all basic trading features.
VIP Levels: For high-volume traders, AscendEX offers VIP levels that provide lower trading fees and other benefits based on your trading volume and balance.

How to Use AscendEX?

Navigating the Platform: Use the dashboard to monitor your assets, track market trends, and manage your trades.
Trading Tools: Utilize AscendEX’s range of tools like charts, order books, and historical data to make informed trading decisions.

Registration and KYC

Registration: As outlined, involves basic information and email verification.
KYC Process: Necessary for withdrawal rights and higher trading limits, involving identity verification to comply with regulatory requirements.

This guide provides a comprehensive overview of starting with AscendEX, from signing up and securing your account to making your first cryptocurrency purchase and understanding the different account types available.

Security

AscendEX prioritizes security through a combination of advanced measures including cold storage for the majority of assets, two-factor authentication (2FA) for account protection, and SSL encryption for secure data transmission. The platform adheres to local regulations in its operating regions, ensuring compliance and user safety. Regular security audits and proactive incident response protocols further enhance its security posture, making AscendEX a reliable choice for traders concerned about protecting their digital assets from potential threats.

Pros

Robust Security Protocols: AscendEX employs a comprehensive suite of security measures, including cold storage for the majority of assets, SSL encryption, and two-factor authentication (2FA). These practices ensure that both user data and funds are well-protected against potential security breaches.
Continuous Security Audits: The platform undergoes regular security audits conducted by reputable external firms. These audits help to identify and rectify vulnerabilities, maintaining a secure trading environment and building user confidence.
Proactive Security Measures: AscendEX is proactive in its approach to security, implementing the latest technology and best practices such as whitelisting IP addresses and withdrawal addresses, which add layers of security and reduce the risk of unauthorized access.

Cons

Complex Security Measures for New Users: While effective, the robust security measures can sometimes be overwhelming for new users. The complexity of setting up and managing security features like 2FA and withdrawal whitelists may deter less tech-savvy users or those new to cryptocurrency trading.
Limited Regulatory Oversight: Although AscendEX adheres to local regulations in the jurisdictions where it operates, the lack of a single global regulatory oversight can be a concern for some users, especially given the varying standards and enforcement in different countries. This might lead to uncertainties regarding the platform's compliance and operational stability in the face of evolving global financial regulations.

Is AscendEX Legit?

AscendEX operates with a high level of transparency and adherence to legal standards, aiming to position itself as a trustworthy platform within the crypto community. The exchange’s commitment to compliance and regular updates on security protocols underscore its legitimacy.

Regulation and Licensing

AscendEX is not regulated by a single global authority but adheres to the local regulations of the countries it operates in. This includes stringent anti-money laundering (AML) and know your customer (KYC) practices, which enhance its credibility and legal standing.

Is AscendEX Safe?

Security Measures: AscendEX employs several high-level security measures to ensure the safety of user assets and data:

Cold Storage: The majority of the platform’s assets are held in cold storage, significantly reducing the risk of theft by isolating them from online systems.
Two-Factor Authentication (2FA): Mandatory for all transactions and sensitive account actions, providing an additional layer of security beyond just username and password.
SSL Encryption: To safeguard data in transit, ensuring that all user data exchanged with the platform is securely encrypted.

Incident Response: AscendEX has protocols in place for immediate response to any security breaches, including real-time monitoring systems designed to detect and mitigate unauthorized access rapidly.

Why It Is a Secure Crypto Exchange

AscendEX’s security measures are designed to be comprehensive and cover multiple layers of potential vulnerabilities. By continuously updating and reviewing its security practices, AscendEX maintains a secure trading environment that aligns with the best practices in the industry.

Conclusion

In conclusion, while AscendEX is a secure platform with extensive measures to protect its users, the absence of a single global regulatory framework can be a point of concern for some users. However, its proactive security practices, adherence to local laws, and commitment to maintaining a high standard of user safety make it a reliable option for those looking to engage in cryptocurrency trading securely.

Customer service

AscendEX’s customer service and support framework aims to provide comprehensive assistance to its users, addressing a range of issues from account management to trading inquiries. The platform offers multiple channels for support, including live chat, email, and a detailed FAQ section that covers common questions and troubleshooting tips. However, despite these provisions, feedback from users indicates that response times can sometimes be slow, and resolutions may not always meet customer expectations. To enhance its customer service, AscendEX could benefit from increasing its support staff and training them to handle inquiries more effectively, ensuring that users receive timely and helpful responses to their concerns.

Pros

Multiple Support Channels: AscendEX offers a variety of communication channels, including live chat, email, and social media platforms, ensuring that users have multiple avenues to seek assistance whenever needed.
Comprehensive FAQ and Help Center: The platform boasts an extensive FAQ section and Help Center that covers a wide range of topics. This resource is particularly useful for resolving common issues and questions without needing direct support, facilitating faster self-service.
Active Social Media Engagement: AscendEX maintains a strong presence on several social media platforms, where they actively engage with their community. This direct engagement can lead to quicker informal support and updates directly from the company.

Cons

Variable Response Times: While AscendEX offers multiple channels for support, users have reported variable response times, which can be frustrating, especially during critical trading periods or when facing urgent issues.
Quality of Support Can Be Inconsistent: Some users have noted that the quality of support received can vary significantly. This inconsistency might be due to the support team’s varying levels of expertise or the complexity of issues presented by users, affecting overall customer satisfaction.

Read more about customer service in Ascendex

Customer Service at AscendEX

Customer Support:

AscendEX offers a variety of support options designed to assist users in navigating its trading platform and resolving any issues they may encounter. The exchange provides a comprehensive FAQ section that covers a wide range of topics from account management to trading specifics. Additionally, a dedicated support team is available to handle more complex queries or issues that cannot be resolved via the FAQs.

Reputation and Customer Feedback:

User feedback on AscendEX’s customer service is mixed. While some users appreciate the breadth of support options and the availability of detailed online resources, others have expressed concerns about response times and the effectiveness of resolutions provided. This disparity in user experiences suggests that while AscendEX strives to offer substantial support, there may be inconsistencies in service quality that could affect user satisfaction.

Methods of Contact:

Customers can reach out to AscendEX support through several channels:

Live Chat: Available directly on the platform for real-time assistance.
Email Support: Users can send detailed queries and concerns to a dedicated support email address.
Social Media: AscendEX maintains active profiles on platforms like Twitter and Telegram, where users can seek quick help and updates.

Response Time:

The response time for AscendEX support varies:

Live Chat: Typically responds within a few minutes, offering the quickest resolutions.
Emails: Responses can take anywhere from a few hours to a couple of days, depending on the complexity of the issue and the current queue of support tickets.
Social Media: Response times are generally quick, especially for straightforward queries.

Additional Considerations:

Users considering AscendEX should be aware of the following:

Language Support: AscendEX offers support in multiple languages, which can be beneficial for non-English speaking users.
Support Quality: As noted, experiences with AscendEX support can vary. New users are encouraged to start with less critical transactions until they become more familiar with the platform’s operations and level of customer service.
Resource Availability: Users should take advantage of the educational resources and community forums provided by AscendEX, which can offer peer-to-peer assistance and advice, often resolving common issues without needing direct support intervention.

Overall, while AscendEX appears to be committed to providing a supportive trading environment, potential users should consider the variability in service quality and explore the platform’s self-help resources as a primary method for troubleshooting.

Is ascendex Right for You?

Trading Preferences and Experience Level:
- If you’re a trader who values a wide range of trading options, including spot, margin, futures, and staking, AscendEX could be a suitable choice. The platform’s integration of diverse trading tools and products makes it appealing for traders looking to explore different trading strategies under one roof.
- However, if you are new to cryptocurrency trading, the complexity of AscendEX’s features might be overwhelming. The platform is packed with advanced trading tools and options that may be better suited for more experienced traders. New users should be prepared for a steeper learning curve or might consider starting with a simpler platform.
Customer Support and Service Satisfaction:
- Consider how important readily available and responsive customer support is to you. AscendEX offers multiple channels for support, including live chat and social media, but user feedback suggests that the response times and effectiveness can vary. If immediate and consistent support is a critical factor for you, especially in resolving complex trading issues, it’s worth noting the mixed reviews regarding AscendEX’s customer service.
Security and Reliability:
- AscendEX has implemented robust security measures, making it an option worth considering if security is a priority for you. The platform uses multi-factor authentication, cold storage for the majority of its funds, and has a track record of proactive security practices.
- However, as with any online trading platform, it’s wise to consider the inherent risks associated with digital asset platforms. Reviewing AscendEX’s security features and comparing them with industry standards could provide additional reassurance.

By assessing these points in relation to your personal trading preferences, experience level, and security requirements, you can better determine if AscendEX is the right cryptocurrency exchange for your needs.

Ascendex compared to other crypto exchanges

Threenvest score

3,8

Fees

0,10% /0,20%

US Legal

Security

High 4,6/5

Investing risks losing your money

Threenvest score

4,8

Fees

0,10%/1,49%

US Legal

Security

High 4,9/5

Investing risks losing your money

Gemini

Threenvest score

4,9

Fees

US Legal

Yes

Security

High 4,9/5

Investing risks losing your money

Available cryptocurrencies and countries available

AscendEX supports an extensive selection of over 200 cryptocurrencies, catering to a diverse range of trading preferences and strategies. This array of options includes major cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP), alongside a variety of altcoins and lesser-known digital assets, which offers traders a broad spectrum for portfolio diversification.
In terms of geographical availability, AscendEX is accessible to users in many countries around the world, providing a global platform for cryptocurrency trading. However, it’s important to note that there are significant exclusions. Notably, users from the United States are restricted from opening accounts due to regulatory challenges and compliance issues. This restriction limits access for one of the largest markets for cryptocurrency trading.
Additionally, while AscendEX supports a myriad of cryptocurrencies, there are notable absences in its offerings, such as some region-specific tokens and newer DeFi coins which might be available on other platforms. This could be a limiting factor for users interested in emerging or less mainstream crypto assets.
This broad yet selective availability both in terms of supported cryptocurrencies and accessible countries shapes the user base of AscendEX, making it a versatile platform for international traders while still navigating the complex landscape of global financial regulations.

Main cryptocurrencies available

Bitcoin (BTC)
Ethereum (ETH)
Ripple (XRP)
Cardano (ADA)
Solana (SOL)
Polkadot (DOT)
Binance Coin (BNB)
Litecoin (LTC)
Chainlink (LINK)
Bitcoin Cash (BCH)
Stellar (XLM)
Dogecoin (DOGE)
Aave (AAVE)
Cosmos (ATOM)
Tezos (XTZ)
Uniswap (UNI)
VeChain (VET)
Algorand (ALGO)
Monero (XMR)
EOS (EOS)

Main countries where you can open an account

Canada
United Kingdom
Australia
Germany
France
Netherlands
Brazil
India
Japan
South Korea
Italy
Spain
Russia
Switzerland
Sweden
Norway
Poland
New Zealand
South Africa
Singapore

FAQs

1. What cryptocurrencies can I trade on AscendEX?

AscendEX offers a diverse range of over 200 cryptocurrencies, including popular choices like Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), and Cardano (ADA), along with a selection of emerging altcoins and tokens.

2. Can I open an account on AscendEX from anywhere in the world?

While AscendEX is accessible in many countries, there are exceptions due to regulatory restrictions. Notably, residents of the United States, China, and several other countries under sanctions such as Iran and North Korea are not permitted to open accounts.

3. What are the trading fees on AscendEX?

AscendEX charges competitive trading fees, which are generally in line with industry standards. The fees vary based on the trading volume and the type of transaction, but typically, both makers and takers are charged equally.

4. Does AscendEX support fiat currency transactions?

Yes, AscendEX supports transactions with fiat currencies, though the availability might vary depending on your location. Users can make deposits and withdrawals in selected fiat currencies alongside cryptocurrency options.

5. How does AscendEX ensure the security of my investments?

AscendEX employs robust security measures including cold storage for the majority of funds, two-factor authentication (2FA) for user accounts, and advanced encryption technology to protect both user data and assets from unauthorized access.

6. Is there a mobile app available for AscendEX?

Yes, AscendEX provides a mobile app that is available for both iOS and Android devices. The app offers full trading functionality, including account management, trade execution, and real-time market data.

7. How can I get help if I have an issue with my account?

AscendEX provides customer support through multiple channels, including live chat, email, and social media. For immediate assistance, live chat tends to be the quickest option. For more detailed inquiries, emailing the support team is advisable. Also, the platform hosts an extensive FAQ section that might have the answers to many common queries.

Final opinion on Ascendex

At Threenvest, we strive to provide comprehensive reviews that give potential users a clear understanding of what they can expect from various cryptocurrency exchanges. AscendEX stands out in the crowded market for its extensive range of trading options and its appeal to both novice and experienced traders. The platform’s ability to offer a combination of spot, margin, futures trading, and staking services all under one roof is particularly noteworthy. This diversity not only enhances the trading experience but also positions AscendEX as a versatile choice compared to more specialized exchanges.

However, it’s important to acknowledge some areas where AscendEX could improve to better serve its user base. The platform’s customer support has received mixed reviews, with some users citing delays and unsatisfactory resolutions to their issues. Furthermore, the complexity of the user interface, while rich in features, may deter less experienced traders looking for a simpler, more straightforward trading experience. In conclusion, while AscendEX offers robust trading tools and a broad selection of cryptocurrencies making it a strong contender in the market, potential users should weigh these advantages against the noted drawbacks to decide if it aligns with their trading needs and preferences.

How do we review crypto exchanges?

At Threenvest, we conduct a thorough review process to evaluate and rank the world’s leading crypto exchanges. Our goal is to offer an unbiased assessment, providing you with the information you need to make informed decisions on which ones best suit your needs. We strictly adhere to the guidelines of our editorial policy.

We collect data directly from exchanges through detailed questionnaires and conduct first-hand testing and observations during crypto exchange demonstrations. Questionnaire responses, combined with demonstrations and hands-on research from our experts, feed into our proprietary evaluation process that scores each provider’s performance on more than 15 factors. The end result produces star ratings ranging from poor (one star) to excellent (five stars).

For more details on the categories considered when rating brokers and our process, read our full methodology.

Risk Disclaimer

Investing in cryptocurrencies is very risky, you should only invest the money you are willing to lose. Also you should not expect to be protected if something goes wrong.

Neither Threenvest, nor the author, are recommending you to invest with this article.

Do not invest unless you are fully prepared to lose the entire amount of your investment. This is a high-risk activity, and you should not rely on any guarantees of protection if something goes wrong.

Alejandro Borja Fuentes

Economist | Cryptocurrency exchange analyst

The author of the review

Alejandro Borja is an accomplished economist with a distinguished career spanning various facets of the financial industry. His academic journey began with a degree in Economics, laying the foundation for his deep understanding of financial markets.

Over the years, Alejandro has honed his skills by working with some of the largest financial media outlets, analyzing and reporting on economic trends and investment opportunities. His expertise in financial analysis has made him a respected voice in the economic community.

Investing risks losing your money