Coinex Review 2024

Autor

Revisor

Last update: 6 months ago

Our veredict

CoinEx presents itself as a comprehensive cryptocurrency exchange catering well to both new and seasoned traders. Its strongest points lie in its vast array of supported cryptocurrencies and competitive trading fees, which enhance its attractiveness to a broad user base. The platform supports a wide range of digital assets, making it a good choice for users looking to explore beyond the most common cryptocurrencies. However, CoinEx is not without its drawbacks. The primary concerns relate to customer service, which some users find less responsive or slower than ideal. This could be a significant downside for new traders who might require more immediate support in navigating the complexities of cryptocurrency trading. Additionally, while the platform is user-friendly, the less robust nature of its educational resources might not sufficiently meet the needs of beginners seeking to deepen their understanding of the crypto market.

In conclusion, CoinEx offers a solid trading environment with its low fees and extensive crypto options, making it a competitive choice among exchanges. However, potential users should weigh these benefits against the limitations in customer support and educational content, especially if they are new to cryptocurrency trading.

Pros

Cons

3,7

Threenvest Score

Fees

≤0,20%

U.S Legal

With the confidence of Threenvest

Security Methods: CoinEx uses an advanced multi-tier, multi-cluster system architecture and a strong set of security protocols to protect users’ data and assets.

Customer Service: CoinEx provides 24/7 customer support and has a comprehensive FAQ and support system, helping users resolve their issues quickly and efficiently.

Reputation and Reviews: CoinEx has maintained a positive reputation within the crypto community, often praised for its user-friendly interface and robust security measures.

Transparency: CoinEx is known for being upfront about its trading fees, wallet maintenance, and system upgrades, contributing to a transparent trading environment for its users.

Volume Managed and Trading Volume: CoinEx supports a significant trading volume and liquidity, making it a reliable choice for executing large trades without a major impact on the market price.

Best Crypto Exchanges

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To better understand our editorial guidelines and the investment methodology that supports our ratings, you can explore the information in our editorial policy.

About Coinex

Introduction

CoinEx is a global cryptocurrency exchange, founded in December 2017. It focuses on providing a user-friendly, secure, and efficient trading platform for both new and experienced traders. CoinEx supports a broad range of cryptocurrencies and offers trading in spot, margin, futures, and options markets.

What is CoinEx?

CoinEx is a cryptocurrency exchange that allows users to buy, sell, and trade a wide variety of digital assets. It supports multiple languages and provides a comprehensive suite of trading options to cater to a global audience. The platform is known for its straightforward interface, making it accessible to newcomers while still offering powerful tools for seasoned traders.

Background and History

CoinEx was established in 2017 during the height of the cryptocurrency boom. The exchange is operated by the ViaBTC Group, which also runs one of the largest mining pools in the world. This background in mining technology has helped CoinEx to build a robust and reliable trading platform. Over the years, it has expanded its offerings to include derivatives trading and other financial products, making it a versatile platform for diverse trading strategies.

Founders

The key figure behind CoinEx is Haipo Yang, who is also the founder of ViaBTC. Yang is a well-known figure in the crypto community, recognized for his contributions to blockchain technology and his advocacy for Bitcoin Cash. His vision for CoinEx has been to create a more accessible and efficient marketplace for trading cryptocurrencies.

Fun Facts and Interesting Tidbits

CoinEx was one of the first major platforms to adopt and advocate for Bitcoin Cash.
It offers a unique feature called “Trade-driven Mining” which rewards users with the exchange’s native token, CET, for trading activity.
CoinEx has a strong commitment to security, employing a multi-tier and multi-cluster system architecture.

Headlines

“CoinEx Expands its Reach – New Office Opens in Europe”
“Innovative Trading Options Introduced by CoinEx”
“CoinEx Leads with First-to-Market Crypto Derivatives Products”

This broad overview of CoinEx highlights its dedication to innovation in the cryptocurrency space, fostering a secure and dynamic environment for traders worldwide.

Why Choose Coinex?

Firstly, CoinEx provides a broad selection of cryptocurrencies, including popular and emerging tokens. This variety enables users to diversify their portfolios and explore new trading opportunities without needing to switch platforms. Secondly, the user-friendly interface of CoinEx ensures that even those new to trading can navigate the platform easily, making their trading experience smooth and effective.

Additionally, CoinEx stands out for its robust security measures. Given the risks associated with digital asset trading, the platform’s commitment to employing advanced security protocols such as cold storage for assets, two-factor authentication, and a multi-tier system architecture offers peace of mind to its users. These features ensure that both your data and digital assets are secure from unauthorized access.

Furthermore, the platform’s competitive trading fees mean that traders can execute frequent transactions without incurring significant costs, maximizing their potential returns. Coupled with strong customer service, users can get timely support whenever they face any challenges, which is crucial in the fast-paced world of cryptocurrency trading.

Where it falls short

Customer Support Response Times: One notable area for improvement is the response times of the customer support team. Users have reported delays in receiving assistance, which can be critical in the fast-paced environment of cryptocurrency trading. CoinEx could benefit from expanding its customer support team and incorporating more efficient response systems to ensure that users receive timely and effective help.

Fiat Currency Support: Currently, CoinEx lacks extensive support for fiat currencies, which can be a barrier for new users who wish to enter the cryptocurrency market using traditional money. Expanding fiat currency options would make CoinEx more accessible to a broader audience, facilitating easier and more direct methods for purchasing cryptocurrencies.

Features	Explanation
Minimum Trade	CoinEx allows for relatively low minimum trade amounts, making it accessible for beginners.
Trading and Transaction Fees	Fees are competitive but not the lowest in the market, impacting frequent traders.
Number of Cryptocurrencies	Offers a wide selection of over 500 cryptocurrencies, providing vast trading opportunities.
Crypto-to-Crypto Trading Pairs	Extensive range of trading pairs, allowing for versatile trading strategies.
Website Transparency	The website provides clear information on fees and policies but could improve on educational content.
Credit/Debit Card	CoinEx does not currently offer a branded card for customers to use for in-store purchases or benefits.
Storage Offering	Offers secure storage options, including cold storage, though details can be more transparent.
Staking and Rewards	Provides staking options with competitive rewards, though not as high as some specialized platforms.
Mobile App and Desktop	Both mobile and desktop platforms are highly rated for their usability and feature set.
Customer Service	Responsive but sometimes slow, especially during high demand periods.
Deposit and Withdraw	Efficient processes with multiple crypto options, though limited fiat options impact the score.

Xavier Tarrasó

EIP and Cryptocurrency Investor

As an expert closely observing the cryptocurrency exchange landscape, I find CoinEx to be a commendable platform for both novice and experienced traders. Its expansive selection of cryptocurrencies caters well to those looking to diversify their portfolios beyond the mainstream offerings. The user interface, designed with clarity in mind, ensures that even those new to crypto trading can navigate and execute trades with ease. However, it’s important for users to be aware of the customer support response times, which, while reliable, can experience delays during peak times. This understanding should prepare traders to manage their trading activities effectively, keeping in mind the support dynamics. Overall, CoinEx’s robust security measures and competitive fee structure make it a worthy contender in the crowded market of cryptocurrency exchanges.

Fees

CoinEx employs a straightforward and transparent fee structure that appeals to a broad range of traders. The platform charges a flat trading fee of 0.2% per transaction, which is competitive within the industry. This rate applies uniformly to both makers and takers, simplifying the trading process and making it easier for users to understand their potential costs. Additionally, CoinEx offers tiered discounts based on the trading volume and CET holdings, allowing active traders to significantly reduce their fees. This approach not only incentivizes more trading activity but also enhances loyalty to the platform. Overall, the fee policy at CoinEx is designed to support both casual and serious traders effectively.

Pros

Competitive Flat Fee: CoinEx's flat trading fee of 0.2% is competitively priced within the industry, appealing to a wide range of traders.
Discount Opportunities: The platform offers discounts on fees for users who hold its native CET tokens or have high trading volumes, providing incentives for loyalty and frequent trading.
No Hidden Fees: CoinEx maintains transparency in its fee structure, ensuring that traders are not met with unexpected charges.

Cons

Product selection

CoinEx offers a diverse range of services and products to accommodate the various needs of its users, ensuring a comprehensive trading experience. The platform provides both spot and futures trading, allowing traders to engage in transactions with immediate delivery or to speculate on future prices of cryptocurrencies. Additionally, CoinEx supports a variety of order types, which enhances trading strategies, whether users are looking to execute simple direct trades or complex market movements. The exchange also features margin trading, empowering traders to leverage their positions to potentially increase returns. For users interested in earning through their crypto holdings, CoinEx offers financial products like staking and savings accounts. These products allow users to earn interest on their cryptocurrency holdings by participating in network consensus or locking up funds to support the operational aspects of blockchain networks. Moreover, CoinEx’s mobile app provides a seamless trading experience on the go, ensuring that users can manage their accounts and trade from anywhere at any time. This integration of services ensures that CoinEx users have access to a flexible and adaptable platform that meets their trading and investment needs.

Pros

Comprehensive Trading Options: CoinEx provides a wide range of trading services, including spot, margin, futures, and options trading, catering to various trader needs and strategies.
Staking and Savings Products: The platform offers additional financial products such as staking and savings accounts, allowing users to earn interest on their cryptocurrency holdings, which is an excellent way for long-term investors to accumulate more coins.
User-Friendly Mobile App: CoinEx’s mobile app is highly rated for its functionality and ease of use, ensuring that traders can manage their transactions and portfolios on-the-go efficiently.

Cons

Limited Educational Resources: New traders might find it challenging to get started as CoinEx does not provide extensive educational materials or tutorials about trading and the use of its platform, which can be a significant hurdle for beginners.
Complex Interface for Beginners: Despite being feature-rich, the platform's interface might be overwhelming for new users, with advanced trading tools that could be confusing without sufficient trading experience or proper guidance.

Read more about product selection in Coinex

CoinEx offers an extensive array of services and products that cater to a wide range of cryptocurrency trading and investment needs. Here’s a detailed breakdown of what they provide:

Spot Trading

CoinEx allows users to buy and sell cryptocurrencies instantly in the spot market. This is ideal for those who want to trade digital assets at current market prices. The platform supports a vast array of cryptocurrencies, providing traders with numerous trading pairs options.

Futures Trading

Traders looking for leverage and speculative opportunities can engage in futures trading on CoinEx. This includes both perpetual and traditional futures contracts, allowing users to speculate on the future prices of cryptocurrencies with leverage.

Margin Trading

For those who wish to amplify their trading results, CoinEx offers margin trading. This service allows traders to borrow money against their current funds to trade cryptocurrency “on margin” on the platform.

Staking and Financial Products

CoinEx provides various staking options where users can earn rewards by holding specific cryptocurrencies. The platform also offers other financial products like savings accounts, which allow users to earn interest on their crypto holdings.

CoinEx Token (CET)

CET is CoinEx’s native utility token which users can use to get trading fee discounts, participate in special events, and more. Holding CET also allows users to share in the platform’s daily overall transaction fee revenue.

Mobile and Desktop Applications

CoinEx offers highly rated mobile and desktop applications to trade cryptocurrencies conveniently. These applications provide full functionality, from trading to managing portfolios on the go.

Crypto Loans

CoinEx allows users to take out loans against their cryptocurrency holdings. This feature enables users to unlock the value of their assets without having to sell them.

Liquid Swap

CoinEx offers a liquidity pool that users can join by staking their tokens in exchange for liquidity provider (LP) tokens. They can earn a portion of the transaction fees through this pool based on the amount of liquidity provided.

APIs for Developers

For tech-savvy users and developers, CoinEx provides robust API support that enables automated trading solutions and helps integrate various services with CoinEx’s platform.

Education and Research

CoinEx is dedicated to providing educational resources through its academy, where users can learn about cryptocurrency trading basics, advanced trading strategies, and the latest market trends.

Additional Services

Launchpad for new tokens: CoinEx occasionally offers early access to new tokens via its Launchpad, allowing users to invest in initial exchange offerings (IEO).
Derivatives and Options: Advanced traders can use derivatives and options to hedge or multiply their cryptocurrency holdings.

This broad range of services makes CoinEx a comprehensive platform suitable for a diverse group of users, from novices to professional traders, and emphasizes their commitment to providing innovative and inclusive financial products in the crypto space.

Account opening

Account Opening Process Visit the CoinEx Website: Navigate to the CoinEx official website and locate the “Sign Up” button. Enter Your Details: You will need to provide an email address or phone number and set a strong password. Verification via email or SMS is required to proceed. Complete KYC Verification: For full account functionality, including withdrawals and higher transaction limits, complete the Know Your Customer (KYC) verification. This involves uploading government-issued ID and possibly additional documentation depending on your region. Secure Your Account: Enhance the security of your account by setting up two-factor authentication (2FA), using apps like Google Authenticator. Deposit Funds: Once your account is secured and verified, you can deposit cryptocurrencies or fiat (if available) to start trading. This process ensures that users can safely and efficiently set up a CoinEx account and begin trading in a relatively short period. The platform supports multiple languages and provides clear instructions, making it accessible to a global audience.

Pros

Streamlined Registration: The sign-up process on CoinEx is quick and straightforward, requiring only basic information like email or phone number, which makes it accessible and easy for new users.
Multiple Security Options: CoinEx offers robust security features during the account setup, including optional two-factor authentication (2FA), which enhances the security of user accounts.
No Mandatory KYC for Basic Accounts: Users can trade on CoinEx without completing KYC verification for basic account functionality, which provides privacy and ease of access for casual traders.

Cons

KYC for Full Functionality: For higher trading limits and withdrawals, completing KYC is mandatory, which might be a hurdle for users concerned about privacy or those in regions with ID verification challenges.
Limited Fiat Support: The initial account setup does not support fiat deposits for all users, which could be inconvenient for those looking to use traditional money to enter the cryptocurrency market.

Read more about account opening in Coinex

CoinEx provides a comprehensive and user-friendly process for signing up and managing your cryptocurrency trading activities. Here’s a detailed overview of how to engage with various functionalities on the platform:

How to Sign Up on CoinEx

Visit the Official Website: Start by navigating to the CoinEx homepage.
Register: Click on the “Sign Up” button typically located at the top right corner of the page. You will need to provide an email address or phone number and create a secure password.
Email/Phone Verification: Confirm your email address or phone number through a verification code sent to your chosen method of contact.
Enable Security Features: It’s recommended to enable two-factor authentication (2FA) to add an extra layer of security to your account.

Opening An Account

Complete KYC (Know Your Customer) Verification: This step is crucial for unlocking full account functionalities, including higher withdrawal limits and access to certain types of trading options. You will need to upload government-issued identification and possibly additional documentation depending on your region.
Deposit Funds: You can then deposit cryptocurrency or fiat money (if available) to start trading. CoinEx provides detailed instructions on how to transfer funds to your new account.

How to Buy Your First Cryptocurrency

Navigate to the Trading Interface: Once your account is funded, use the trading platform to select the cryptocurrency you wish to purchase.
Select the Market: Choose the appropriate pair, like BTC/USD if you are buying Bitcoin.
Place an Order: Enter the amount you want to buy and place your order, either as a market order (buy immediately at current prices) or a limit order (set a price at which you want to buy).

Account Types

Basic Account: Allows for trading and withdrawals up to a certain limit without KYC verification.
Verified Account: After completing KYC, higher limits on trading and withdrawals are available.

How to Use CoinEx?

Navigating the Interface: CoinEx’s interface is designed to be intuitive. Beginners can start with basic spot trading, while advanced users can explore futures and margin trading.
Trading Tools and Charts: Utilize tools and charts available on CoinEx to analyze market trends and make informed trading decisions.
Customer Support: If you need help, CoinEx offers a comprehensive support center and live chat options.

Registration and KYC

Privacy and Compliance: CoinEx complies with international regulations, ensuring your trading is legal and secure. The KYC process is a part of this compliance, aiming to prevent fraud and money laundering.

By following these steps, users can seamlessly navigate the CoinEx platform, from account creation and buying their first cryptocurrency to engaging in more complex trading activities. This structured approach ensures that even those new to cryptocurrencies can use CoinEx effectively.

Security

Is CoinEx Legit and Safe? CoinEx is a legitimate and secure cryptocurrency exchange known for its robust security measures and regulatory compliance. The platform employs industry-standard security protocols, including two-factor authentication (2FA) and cold storage for the majority of users’ funds, which helps protect against unauthorized access and potential hacks. CoinEx also uses advanced encryption technologies to secure user data and transactions, ensuring a safe trading environment for its users. Additionally, the exchange undergoes regular security audits and updates to maintain its security posture. Regulation and Security Measures CoinEx operates under a framework of regulatory compliance, adhering to international standards and local regulations in the regions it serves. The exchange is committed to protecting user funds and personal information through stringent security practices. These include mandatory KYC (Know Your Customer) procedures to prevent fraud and money laundering. CoinEx also provides users with tools such as withdrawal whitelist settings and anti-phishing codes to enhance account security. The platform’s commitment to transparency and continuous improvement in security protocols makes it a reliable choice for cryptocurrency trading.

Pros

Cons

Is CoinEx Legit?

Regulation and Licensing: CoinEx operates with a clear commitment to adhering to regulatory standards where applicable. While specifics about licenses may vary based on the user’s jurisdiction, the platform generally follows international financial regulations to secure user operations.
Compliance: CoinEx complies with international anti-money laundering (AML) and counter-terrorism financing (CTF) standards, enhancing its legitimacy and trustworthiness as a global crypto exchange.

Security Measures

Encryption and Data Protection: CoinEx uses SSL (Secure Socket Layer) encryption to protect data transmission, ensuring that personal and transaction data cannot be intercepted by unauthorized parties.
Cold Storage: The vast majority of the digital assets on CoinEx are held in cold storage systems, which are offline and therefore not susceptible to online hacking attempts or other cyber threats.
Two-Factor Authentication (2FA): CoinEx requires users to activate 2FA, adding an essential security layer that protects accounts from unauthorized access.

Is CoinEx Safe?

User Security Protocols: Users are encouraged to use strong, unique passwords and change them regularly. CoinEx also provides detailed security tips to educate users on protecting their accounts effectively.
Regular Security Audits: Independent security experts regularly audit CoinEx’s platform to identify and rectify vulnerabilities, ensuring the exchange remains secure against emerging threats.

Security History

Track Record: CoinEx has maintained a strong security record with no major hacks reported. This history strengthens its reputation as a reliable and safe platform for cryptocurrency trading.

Why It Is a Secure Crypto Exchange

Advanced Security Features: Features like IP whitelisting, wallet address whitelisting, and real-time monitoring of suspicious activities help safeguard user assets.
Proactive Security Measures: CoinEx proactively updates its security measures in response to evolving cybersecurity threats and implements best practices like regular security training for its staff.

Conclusion on Security

CoinEx takes a holistic approach to security, combining advanced technology, strict operational procedures, and continuous user education to ensure a secure trading environment. These efforts underscore CoinEx’s commitment to protecting its users’ interests and maintaining their trust. Thus, for users looking for a secure platform to trade cryptocurrencies, CoinEx stands out as a highly reliable choice.

Customer service

Customer Service Overview CoinEx offers a comprehensive customer support system that includes multiple communication channels such as live chat, email, and social media platforms. This ensures that users can get assistance promptly, regardless of their preferred method of communication. The live chat feature is particularly notable for its quick response times, often providing help within minutes. Additionally, CoinEx maintains a robust FAQ section and provides detailed guides and resources to help users navigate the platform and resolve common issues independently. User Reviews and Satisfaction User feedback on CoinEx’s customer service is generally positive, with many users appreciating the prompt and helpful responses they receive. The availability of support through various channels adds to the convenience, making it easier for users to get their questions answered. However, some users have noted occasional delays during peak times, indicating room for improvement in handling high volumes of inquiries. Overall, CoinEx’s customer service is regarded as efficient and supportive, contributing positively to the user experience on the platform.

Pros

24/7 Customer Support: CoinEx offers round-the-clock customer service, which is crucial for a global platform operating in the always-on crypto market. This ensures that users can get help whenever they need it, regardless of time zone differences.
Comprehensive Help Center: CoinEx provides a detailed and informative help center that includes FAQs, user guides, and articles on various topics. This resource is invaluable for new users learning to navigate the platform and for experienced users seeking deeper understanding of specific features or troubleshooting issues.
Multilingual Support: CoinEx's customer support is available in multiple languages, making it accessible to a diverse global user base. This inclusivity helps reduce barriers for non-English speaking users and enhances the overall user experience.

Cons

Response Times Can Vary: While CoinEx strives to offer prompt customer service, there can be variability in response times, especially during high-demand periods. This inconsistency might lead to frustrations among users who require immediate assistance.
Limited Phone Support: CoinEx does not prominently offer phone support, which could be a drawback for users who prefer speaking to a customer service representative directly for resolving complex issues. Relying primarily on digital communication channels may not satisfy all users, particularly in urgent situations.

Read more about customer service in Coinex

CoinEx Customer Service

Customer Support

24/7 Availability CoinEx provides round-the-clock customer support, ensuring that users from all time zones can get the assistance they need at any time of day or night. This is particularly important in the cryptocurrency market, which operates 24/7.
Multilingual Support The platform supports multiple languages, catering to its diverse global user base. This inclusivity helps users who may not be fluent in English to navigate the platform and resolve issues more comfortably.
Comprehensive Help Center CoinEx’s Help Center is a robust resource that includes FAQs, detailed articles, and troubleshooting guides on various aspects of using the platform. It is designed to assist both new and experienced users in finding quick solutions to common problems.

Reputation and Customer Feedback

Positive Reviews Overall, CoinEx has received positive feedback from its users. Many users praise the platform for its user-friendly interface, comprehensive range of trading options, and robust security measures. The ability to trade a wide variety of cryptocurrencies is also frequently highlighted as a strong point.
Common Compliments Users often commend CoinEx for its intuitive design, which makes it easy for beginners to start trading. The platform’s security features and low trading fees are also commonly mentioned in positive reviews.
Areas for Improvement Some users have reported variability in response times and the occasional difficulty in reaching support during peak periods. There have also been suggestions for more extensive educational resources to help users understand advanced trading strategies and tools.

Methods of Contact

Live Chat The primary method for immediate support is the live chat feature available on the CoinEx website and mobile app. This allows users to connect with support representatives quickly.
Email Support For more detailed inquiries or issues that require comprehensive explanations, users can contact CoinEx via email. This method is useful for complex problems that may require detailed responses and documentation.
Support Tickets Users can also submit support tickets through the platform’s Help Center. This method allows users to attach screenshots and other relevant documents to better explain their issues.
Social Media CoinEx maintains active profiles on various social media platforms, including Twitter and Telegram. While these channels are primarily used for updates and announcements, they can also be used to reach out for support.

Response Time

Live Chat Response The live chat typically provides the fastest response time, often resolving issues within minutes. However, during high-demand periods, users might experience slight delays.
Email and Ticket Response Email and support ticket responses usually take longer, with typical response times ranging from a few hours to a day. The exact response time can vary depending on the complexity of the issue and the volume of inquiries at the time.
Overall Efficiency While CoinEx aims to resolve issues promptly, some users have reported variability in response times. The platform is continually working to improve its support efficiency to meet user expectations better.

Additional Considerations

User Education To enhance the user experience, CoinEx could expand its educational resources, including video tutorials and webinars on using the platform, trading strategies, and understanding market trends. This would be particularly beneficial for new users and those looking to deepen their trading knowledge.
Community Support CoinEx could also benefit from developing a more interactive community support system, such as forums or user groups, where users can share tips, strategies, and solutions to common problems. This peer-to-peer support could supplement official customer service channels.
Improved Communication Channels Adding phone support or expanding live chat availability during peak times could further enhance user satisfaction by providing more immediate and personal assistance options.

Conclusion

CoinEx’s customer service is robust, offering multiple channels for support and maintaining a generally positive reputation among its users. While there are areas for improvement, such as response times during peak periods and the addition of more educational resources, the overall customer experience is positive. CoinEx’s commitment to providing 24/7, multilingual support, combined with its comprehensive Help Center, ensures that users have access to the assistance they need to navigate the platform effectively.

Is coinex Right for You?

Wide Range of Trading Options: If you are looking for a platform that offers a diverse range of trading products, including spot trading, futures, and options, CoinEx might be the right choice for you. The platform supports a broad spectrum of cryptocurrencies, which allows you to diversify your portfolio and explore various trading strategies. Whether you are a novice trader just getting started or an experienced trader looking for advanced trading tools, CoinEx provides a user-friendly interface with powerful features to meet your needs.
Strong Security Measures: Security is a critical factor in choosing a cryptocurrency exchange, and CoinEx excels in this area. With features like cold wallet storage, multi-factor authentication (MFA), and regular security audits, CoinEx ensures that your assets are well-protected against potential threats. If the safety of your funds is a top priority, CoinEx’s robust security infrastructure can give you peace of mind while trading.
Responsive Customer Support: For users who value reliable customer service, CoinEx offers 24/7 support through multiple channels, including live chat, email, and a comprehensive Help Center. While response times can vary, the availability of round-the-clock support in multiple languages makes it easier to get assistance when you need it. If having access to responsive and multilingual customer support is important to you, CoinEx’s commitment to user satisfaction could make it a suitable platform for your trading activities.

Coinex compared to other crypto exchanges

Threenvest score

3,7

Fees

≤0,20%

US Legal

Security

High 4,6/5

On the exhange website

Threenvest score

4,9

Fees

0,20%/0,40%

US Legal

Yes

Security

High 4,9/5

bitpanda

Threenvest score

4,8

Fees

US Legal

Security

High 4,9/5

Available cryptocurrencies and countries available

Available Cryptocurrencies and Countries

CoinEx supports a diverse array of cryptocurrencies, offering more than 500 different digital assets for trading. This extensive selection includes major cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and many others, enabling traders to engage with a wide variety of markets and trading pairs. However, there are some notable exceptions. Certain cryptocurrencies that may have regulatory concerns or technical issues are not available on the platform. For example, privacy coins like Monero (XMR) and Zcash (ZEC) are not supported on CoinEx, reflecting a cautious approach to compliance and security. CoinEx is accessible to users from a vast number of countries, but there are important exceptions. Residents from the United States and Japan, for instance, are currently unable to open accounts on CoinEx due to regulatory restrictions. This ensures that CoinEx adheres to international laws and provides a secure trading environment for its users. In summary, CoinEx’s broad selection of over 500 cryptocurrencies caters to a wide range of traders globally, although users from certain countries and those looking to trade specific privacy coins may need to look elsewhere.

Main cryptocurrencies available

Bitcoin (BTC)
Ethereum (ETH)
Tether (USDT)
Binance Coin (BNB)
Solana (SOL)
Cardano (ADA)
XRP (XRP)
Dogecoin (DOGE)
Polkadot (DOT)
Litecoin (LTC)
Chainlink (LINK)
Uniswap (UNI)
Avalanche (AVAX)
Stellar (XLM)
Cosmos (ATOM)
Algorand (ALGO)
VeChain (VET)
Tezos (XTZ)
Filecoin (FIL)
Aave (AAVE)

Main countries where you can open an account

United Kingdom
Germany
France
India
Brazil
South Korea
Japan
Australia
Canada
South Africa

FAQs

1. How do I open an account on CoinEx?

To open an account on CoinEx, visit the official website and click on the “Sign Up” button. Enter your email or phone number, create a strong password, and verify your details through the confirmation link sent to your email or phone. For full functionality, complete the KYC verification by submitting the necessary identification documents.

2. What security measures does CoinEx implement?

CoinEx employs robust security measures including cold wallet storage for the majority of funds, multi-factor authentication (MFA) for account access, and SSL encryption to protect data transmission. Regular security audits by third-party experts further enhance the platform’s security.

3. What cryptocurrencies are available on CoinEx?

CoinEx supports trading of over 700 different cryptocurrencies. Some of the most popular ones include Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Binance Coin (BNB), and Solana (SOL). The platform provides a diverse range of assets for users to trade.

4. Can I use CoinEx in my country?

CoinEx is accessible in over 100 countries, including the United Kingdom, Germany, France, India, Brazil, and South Korea. However, residents of certain countries, such as the United States, Japan, and Canada, are restricted from opening accounts due to regulatory constraints.

5. How do I deposit and withdraw funds on CoinEx?

To deposit funds, navigate to the “Deposit” section in your account, select the currency, and generate a deposit address. Transfer your funds to this address. For withdrawals, go to the “Withdraw” section, enter the destination address, specify the amount, and confirm the transaction. Ensure all details are correct to avoid delays or errors.

6. What are the trading fees on CoinEx?

CoinEx charges a flat trading fee of 0.2% per transaction for both makers and takers. The platform offers discounts on fees for users who hold and use CoinEx’s native token, CET, or those who have high trading volumes. There are no fees for deposits, but withdrawal fees vary depending on the cryptocurrency.

7. How can I contact CoinEx customer support?

You can contact CoinEx customer support through multiple channels including 24/7 live chat on the website, email support, and by submitting a support ticket through the Help Center. CoinEx also provides extensive resources in their Help Center, including FAQs and detailed guides to help users navigate the platform.

Final opinion on Coinex

CoinEx stands out as a versatile and secure cryptocurrency exchange, offering a wide range of trading options and robust security measures that appeal to both novice and experienced traders. With over 700 cryptocurrencies available for trading, CoinEx provides ample opportunities for portfolio diversification. The platform’s user-friendly interface, coupled with advanced trading tools like futures and margin trading, ensures a comprehensive trading experience. Furthermore, CoinEx’s commitment to security is evident through its use of cold wallet storage, multi-factor authentication, and regular third-party security audits. These features position CoinEx as a reliable and trustworthy exchange in the competitive cryptocurrency market.

However, there are areas where CoinEx could improve to better compete with other leading exchanges. While its trading fees are competitive, they are not the lowest available, which might deter high-frequency traders looking for the best rates. Additionally, the absence of support for fiat currency deposits and withdrawals limits its accessibility to new users who prefer traditional financial systems. Customer support, though available 24/7 and in multiple languages, has received mixed reviews regarding response times. Despite these challenges, CoinEx remains a strong choice for traders looking for a secure and diverse trading platform. At Threenvest, we believe that CoinEx’s strengths in security and variety make it a compelling option, though users should weigh these benefits against their specific needs and preferences.

How do we review crypto exchanges?

At Threenvest, we conduct a thorough review process to evaluate and rank the world’s leading crypto exchanges. Our goal is to offer an unbiased assessment, providing you with the information you need to make informed decisions on which ones best suit your needs. We strictly adhere to the guidelines of our editorial policy.

We collect data directly from exchanges through detailed questionnaires and conduct first-hand testing and observations during crypto exchange demonstrations. Questionnaire responses, combined with demonstrations and hands-on research from our experts, feed into our proprietary evaluation process that scores each provider’s performance on more than 15 factors. The end result produces star ratings ranging from poor (one star) to excellent (five stars).

For more details on the categories considered when rating brokers and our process, read our full methodology.

Risk Disclaimer

Investing in cryptocurrencies is very risky, you should only invest the money you are willing to lose. Also you should not expect to be protected if something goes wrong.

Neither Threenvest, nor the author, are recommending you to invest with this article.

Alejandro Borja Fuentes

Economist | Cryptocurrency exchange analyst

The author of the review

Alejandro Borja is an accomplished economist with a distinguished career spanning various facets of the financial industry. His academic journey began with a degree in Economics, laying the foundation for his deep understanding of financial markets.

Over the years, Alejandro has honed his skills by working with some of the largest financial media outlets, analyzing and reporting on economic trends and investment opportunities. His expertise in financial analysis has made him a respected voice in the economic community.