Crypto.Com Review 2024

Autor

Revisor

Last update: 6 months ago

Our veredict

Crypto.com stands out as a robust platform for cryptocurrency enthusiasts, offering a comprehensive suite of services that cater to a wide range of needs from trading to payment solutions. It’s particularly notable for its Crypto.com Visa Card, which allows users to convert and spend their cryptocurrencies at millions of merchants worldwide, effectively bridging the gap between traditional finance and the crypto economy. Additionally, the platform’s competitive trading fees, strong commitment to security with insurance on user funds, and a wide array of supported cryptocurrencies make it a compelling choice for both novice and experienced traders.

However, despite its many strengths, Crypto.com is not without its drawbacks. Some users report a less intuitive user interface, which might pose a challenge to those new to cryptocurrency. Moreover, customer support response times can be slow, potentially leading to frustrations during critical trading periods or technical issues. These aspects could detract from the otherwise seamless experience, especially for those who value swift and straightforward interactions with their trading platforms.

Pros

Cons

4,9

Threenvest Score

Fees

0,08%

U.S Legal

Yes

With the confidence of Threenvest

Security Methods: Crypto.com places a high emphasis on security, employing a multi-layered approach that includes cold storage for all cryptocurrencies, a dedicated security team, and the use of HSMs and multi-signature keys. This comprehensive security infrastructure minimizes the risk of hacks and unauthorized access, making it a secure choice for handling digital assets.

Possible Regulation: The platform is known for its strong compliance with global financial regulations. Crypto.com is registered with and regulated by leading financial authorities, which ensures that they adhere to strict rules and regulations, enhancing their credibility and reliability in the cryptocurrency market.

Reputation and Reviews: Crypto.com enjoys a positive reputation in the crypto community, evidenced by favorable reviews across multiple platforms. The platform is often praised for its broad range of services and the ease of use, which has helped it to build a loyal user base.

Trading Volume and Liquidity: The exchange is known for its high trading volume and liquidity, which ensures that users can execute trades quickly and at desired prices without significant price slippage. This makes it an attractive option for both casual traders and experienced investors.

Number of Users: With over 10 million users globally, Crypto.com’s large user base not only reflects its popularity but also contributes to its liquidity and network effect. A large and growing user base often indicates a trusted and well-utilized platform in the cryptocurrency world.

Best Crypto Exchanges

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About Crypto.Com

Introduction

Crypto.com is a pioneering cryptocurrency and financial services platform, renowned for its comprehensive suite of offerings aimed at promoting the adoption of cryptocurrencies on a global scale. Since its inception, Crypto.com has been dedicated to accelerating the world’s transition to cryptocurrency, positioning itself as a leader in the crypto space.

What is Crypto.com?

Crypto.com is a cryptocurrency exchange that offers trading, investing, staking, wallets, and non-fungible tokens (NFTs) services. It operates with a vision to make it as easy as possible for users to buy, sell, and manage cryptocurrency assets.

Background and History

Founded in 2016 as “Monaco,” Crypto.com has undergone significant evolution. It rebranded from Monaco to Crypto.com in 2018 after acquiring a domain owned by cryptography pioneer Matt Blaze. Headquartered in Hong Kong, Crypto.com has expanded its reach globally, consistently adding new features and services to enhance user engagement and security.

Founders

Crypto.com was co-founded by Kris Marszalek, Rafael Melo, Gary Or, and Bobby Bao. Kris Marszalek, the CEO, has been instrumental in shaping the platform’s strategic direction, driving its mission to put cryptocurrency in every wallet. Marszalek’s background in building consumer-focused businesses complements the technological expertise brought in by his co-founders.

Fun Facts

Early Innovators: Crypto.com was one of the first crypto platforms to offer a Visa card, allowing users to spend their crypto as easily as traditional money.
High-Profile Partnerships: The platform has engaged in numerous sponsorships and partnerships, including with sports brands and events, to promote crypto mainstream adoption.
Security First: Emphasizing security, Crypto.com was the first cryptocurrency company in the world to have ISO/IEC 27701:2019, CCSS Level 3, ISO27001:2013, and PCI:DSS 3.2.1, Level 1 compliance on privacy, data protection, and security.

Crypto.com continues to innovate and expand, aiming to provide a comprehensive and accessible platform for crypto enthusiasts globally.

Why Choose Crypto.Com?

Choosing Crypto.com as your cryptocurrency exchange can be highly beneficial for those seeking a versatile platform with a wide range of features. Crypto.com offers access to over 250 cryptocurrencies, making it one of the most comprehensive exchanges available. It provides an easy-to-use mobile app that is well-suited for both novice and intermediate investors, allowing users to trade, manage, and track their assets conveniently. The platform’s unique features, such as the Crypto.com Visa card, offer up to 5% cashback rewards in Cronos (CRO), the native token, which can be an attractive option for those looking to earn rewards on everyday purchases.

Security is a key consideration, and Crypto.com takes it seriously by providing insurance coverage for assets held on the platform and employing stringent security measures such as cold storage for cryptocurrencies. Despite a security breach in 2022, the platform responded by reimbursing affected users and enhancing its security protocols, including the introduction of the Account Protection Program (APP),. This commitment to security, coupled with regulatory oversight on its crypto derivatives by the Commodity Futures Trading Commission (CFTC), positions Crypto.com as a trustworthy choice in the cryptocurrency space.

Crypto.com is also a great option for users interested in decentralized finance (DeFi) and NFTs. The platform supports a separate NFT marketplace, where users can buy, sell, and curate collections. Additionally, Crypto.com’s DeFi wallet offers a non-custodial option that gives users control over their private keys and allows participation in decentralized applications. The combination of a robust feature set, competitive fees, and security measures makes Crypto.com a compelling choice for crypto enthusiasts looking to explore various financial products and investment opportunities.

Where it falls short

Crypto.com, while robust in many aspects, has areas where it could significantly enhance its user experience and service offerings. One of the main challenges users face is navigating its complex interface. Especially for those new to cryptocurrency, the platform can feel overwhelming due to its extensive suite of tools and features. To improve, Crypto.com could streamline its user interface, making it more intuitive and accessible for beginners. Simplified navigation and perhaps a dedicated tutorial section for new users could drastically enhance the initial user experience.

Customer support is another area where Crypto.com falls short. Users often report slow response times, which can be particularly frustrating during critical trading times or when urgent support is needed. To address this, Crypto.com could invest in scaling their support team and improving response times through more efficient support channels like live chat or a dedicated hotline. Implementing AI-driven tools to handle common queries could also free up resources to deal with more complex issues more promptly.

Features	Explanation
Minimum Trade	Offers a low minimum trade amount, making it accessible for beginners and casual investors.
Trading and Transaction Fees	Competitive fees with discounts available for higher volume trades and CRO token holders.
Number of Cryptocurrencies	Supports a wide range of cryptocurrencies, catering to both popular and niche market interests.
Crypto-to-Crypto Trading Pairs	Extensive range of trading pairs available, offering great flexibility in trading strategies.
Website Transparency	The website provides clear information, though it can be overwhelming for new users.
Credit/Debit Card	Crypto.com excels with its extensive benefits and ease of use, making it one of the top choices for a crypto exchange card.
Storage Offering	Provides secure storage options with offline cold storage and a proprietary hot wallet.
Staking and Rewards	Offers competitive staking options and rewards, enhancing investment returns for users.
Mobile App and Desktop	Highly functional and user-friendly interfaces on both mobile and desktop platforms.
Customer Service	Customer support is available but response times can be slow and may affect user satisfaction.
Deposit and Withdraw	Flexible deposit and withdrawal policies with multiple methods available, but can improve on speed.

Xavier Tarrasó

EIP and Cryptocurrency Investor

At Threenvest, our comprehensive review of Crypto.com reveals a platform that is robust, versatile, and tailored to meet the needs of a diverse user base—from beginners making their first cryptocurrency purchase to seasoned traders engaging in complex trading strategies. Crypto.com stands out in the competitive landscape of cryptocurrency exchanges with its extensive range of services, including a wide array of cryptocurrencies, advanced trading features, and the innovative Crypto.com Visa Card, which bridges the gap between digital and traditional finance. This integration of crypto functionality into everyday financial activities sets it apart from many other platforms, offering users a practical way to use their crypto assets in the real world.

However, while Crypto.com excels in offering a secure environment and a broad spectrum of financial products, it does have areas where improvement could enhance user experience. New users might find the platform’s interface and the plethora of features daunting, a common issue that could be mitigated with more tailored educational resources and a simplified user interface. Furthermore, the heavy reliance on its native CRO token to unlock the best trading fees and rewards might not appeal to everyone. In comparison to other major exchanges, Crypto.com provides a unique blend of features but could improve its accessibility and reduce its dependency on specific cryptocurrencies.

At Threenvest, we recognize Crypto.com as a significant player in the crypto space, capable of delivering exceptional value to its users, yet we also acknowledge the importance of continuous improvement in user engagement and platform intuitiveness.

Fees

Crypto.com offers a competitive and transparent fee structure that is designed to accommodate both novice and experienced traders. The platform charges a tiered fee system based on the trading volume over a 30-day period, encouraging active trading with lower fees for higher volumes. Maker fees start low and can decrease with increased trading activity, while taker fees remain competitive within the industry. Additionally, Crypto.com offers fee reductions for users who hold and use their native CRO token, providing an extra incentive to engage with the platform’s ecosystem. This fee system not only enhances trading efficiency but also ensures that traders can maximize their profits while minimizing costs.

Pros

Tiered Fee Structure: Encourages trading with fees that decrease as trading volume increases, making it cost-effective for active traders.
CRO Token Incentives: Offers reductions in trading fees for users who stake their native CRO tokens, providing additional value for token holders.
Competitive Rates: Overall, the fees are competitive compared to other major exchanges, making it attractive for all levels of investors.

Cons

Trading Commissions

Crypto.com utilizes a tiered fee structure for its spot market, which means the more you trade, the less you pay. This approach incentivizes active traders with progressively lower fees as their trading volume increases over a rolling 30-day period. The fees start from 0.4% for both makers and takers at the lowest tier and can go as low as 0.04% depending on the user’s trading volume and CRO token stake.

Hidden Commissions

Unlike some platforms that have complex and hidden fee structures, Crypto.com strives for transparency. However, users should be aware of withdrawal fees and minimum withdrawal amounts that vary by cryptocurrency. These are not hidden but can be overlooked by new users not familiar with trading cryptocurrencies.

Fee Reductions

Holding and staking the platform’s native CRO tokens significantly reduces fees. For example, traders who stake substantial amounts of CRO can enjoy a reduction in fees, which adds an additional layer of benefit for being part of the Crypto.com ecosystem. This synergy between usage and rewards enhances user engagement and platform loyalty.

Analysis in Context

The fee structure is competitive when compared to industry standards. Crypto.com’s fees are on par or lower than those of major competitors like Coinbase and Binance, especially when users take advantage of CRO staking benefits. This makes Crypto.com a compelling choice for users looking to minimize costs while maximizing potential returns.

Conclusion

Crypto.com’s commission structure is thoughtfully designed to cater to a diverse user base. It supports casual users by offering a relatively simple fee system with no hidden surprises, while also catering to power users who can significantly reduce their costs through higher trading volumes and participation in the CRO ecosystem. This dual approach not only democratizes access to cryptocurrency trading but also enriches the value proposition for users committed to the Crypto.com platform. In sum, Crypto.com’s trading commissions and fee structures provide a flexible, competitive, and user-friendly approach that stands out in the crowded cryptocurrency exchange market. The platform’s emphasis on transparency and user benefits aligns with its broader mission to accelerate the world’s transition to cryptocurrency.

Product selection

Crypto.com offers a comprehensive array of services and products that cater to a wide range of needs within the cryptocurrency space. Key among these are its trading platform, Crypto Earn, Crypto Credit, the Crypto.com Visa Card, and a dedicated NFT marketplace.

The trading platform supports a vast selection of cryptocurrencies and trading pairs, featuring spot, margin, and derivatives trading, which allows users to diversify their investment strategies. Additionally, the platform’s mobile app enhances trading capabilities by providing users with the flexibility to trade on the go.
Crypto Earn allows users to earn interest on their cryptocurrency holdings, providing a passive income stream by staking or depositing cryptocurrencies in exchange for interest payments. Similarly, Crypto Credit offers users the opportunity to take out loans against their crypto assets without the need to liquidate their holdings.
The Crypto.com Visa Card integrates cryptocurrency with everyday transactions, allowing users to spend their crypto at merchants worldwide, and even withdraw from ATMs. Benefits of the card include cash back in crypto on purchases, rebates on popular streaming services, and no annual fees.

Finally, Crypto.com’s NFT marketplace caters to the burgeoning interest in digital collectibles, providing a platform for buying, selling, and trading NFTs, directly linking the crypto economy with the arts and entertainment sectors. Each of these services is designed to be accessible even to those new to cryptocurrency, ensuring that users can fully leverage the potential of their digital assets in a variety of ways.

Pros

Diverse Financial Products: Crypto.com provides a broad array of financial products including Crypto Earn, Crypto Credit, and the Crypto.com Visa Card, which offers significant versatility for users to earn, spend, and manage their cryptocurrencies.
High Usability Mobile App: The Crypto.com app is user-friendly and comprehensive, enabling users to manage their digital assets, apply for loans, earn interest, and even trade NFTs all from one platform.
Integrated Visa Card: The platform’s Visa card allows users to easily convert and spend their crypto holdings at millions of global merchants, making it practical for everyday use while offering rewards such as cashback in cryptocurrency.

Cons

Complexity for Beginners: Despite its comprehensive offerings, the wide range of services can be overwhelming for beginners. The integration of multiple financial products in one platform, while beneficial, requires a learning curve that might deter new users.
Customer Service Challenges: Users have reported challenges with customer service, which could impact user experience, especially when dealing with complex products like loans or handling large amounts of cryptocurrencies.

Read more about product selection in Crypto.Com

Crypto.com offers a robust suite of services and products that cater to a wide range of cryptocurrency enthusiasts, from traders to investors and even to those just starting with digital currencies. Here’s a comprehensive look at what this platform provides:

Trading Features

Crypto.com’s trading platform supports a variety of market functionalities including:

Spot Trading: Buy and sell a wide range of cryptocurrencies instantly.
Margin Trading: Borrow funds to trade cryptocurrencies for potential higher returns.
Futures Trading: Speculate on the future price of crypto with leverage.
Derivatives and Options: Advanced financial instruments for experienced traders.

Financial Products

Crypto Earn: Allows users to stake or deposit their cryptocurrency and earn interest over time, similar to a savings account but with potentially higher yields.
Crypto Credit: Users can take out loans against their cryptocurrency assets without selling them.
Crypto.com Visa Card: This card allows spending crypto at real-world merchants and offers benefits such as cash back in crypto, rebates on subscription services, and free ATM withdrawals.

Specialty Services

DeFi Wallet: A non-custodial wallet that lets users control their private keys and interact with DeFi apps directly.
Crypto Pay: A payment solution for merchants who wish to accept crypto payments.
NFT Marketplace: Buy, sell, and trade NFTs directly on the platform.

Investment Tools

Staking: Users can lock up certain types of cryptocurrencies to receive rewards and participate in the governance of blockchain networks.
Syndicate and Supercharger: Investment platforms that allow users to stake CRO and other cryptocurrencies to earn newly listed tokens at a discount.

Additional Features

API Trading: For automated trading strategies.
App and Desktop Interface: Both interfaces are designed to be user-friendly for all levels of traders and include features such as real-time price tracking, customizable charts, and integrated news feeds.

Crypto.com is committed to providing a comprehensive digital finance ecosystem. Their offerings are geared towards enhancing the user experience while promoting greater adoption of cryptocurrencies as a part of everyday finance. This extensive range of products and services ensures that both novices and seasoned crypto enthusiasts can find valuable tools to meet their needs, making it a leading platform in the crypto industry.

Account opening

Crypto.com offers a streamlined and user-friendly process for opening an account on their platform, designed to cater to both beginners and experienced users alike. Here’s a concise summary of how it works:

Visit the Website or Download the App: Start by visiting the Crypto.com website or downloading their mobile app, which is available on both iOS and Android devices.
Sign Up: Click on the ‘Sign Up’ button and enter your email address. You’ll receive a verification email. Click the link in the email to verify your address.
Enter Required Details: You’ll need to provide some basic information, such as your name, date of birth, and address, to continue with the setup.
Verify Your Identity (KYC Process): To complete the registration, you need to undergo a Know Your Customer (KYC) verification. This involves uploading government-issued ID documents and a selfie to verify your identity.
Set Up Security Features: Implement security measures such as two-factor authentication (2FA) to enhance the security of your account.
Deposit Funds: Once your account is set up and verified, you can deposit funds using various methods, including bank transfers, credit cards, and transferring cryptocurrencies from other wallets.

The account opening process at Crypto.com is designed to be as intuitive and seamless as possible, ensuring that users can quickly begin trading, investing, and utilizing the financial services offered on the platform.

Pros

Straightforward and Quick: The sign-up process is user-friendly and can be completed quickly, typically taking only a few minutes from start to finish.
Multiple Verification Options: Crypto.com offers various methods for identity verification, providing flexibility and convenience for users worldwide.
Strong Security Measures: The process includes setting up two-factor authentication (2FA), which enhances the security of user accounts right from the outset.

Cons

Read more about account opening in Crypto.Com

Opening an account on Crypto.com involves several straightforward steps designed to ensure user security and compliance with regulatory standards. Here’s a detailed guide on how to navigate each part of the process:

How to Sign Up on Crypto.com

Download the App: First, download the Crypto.com app from the App Store or Google Play Store.
Create an Account: Open the app and tap on ‘Sign Up’. Enter your email address and choose a strong password. You will receive a confirmation email. Verify your email by clicking the link sent to you.
Enter Personal Details: Provide necessary personal information such as your full name, date of birth, and address. This is required for the initial setup and verification process.

Opening An Account

Identity Verification (KYC): To comply with regulatory requirements, Crypto.com requires users to complete a Know Your Customer (KYC) process. Upload a government-issued ID and take a selfie to confirm your identity. This step is crucial for activating your account for trading.
Set Up Security Features: Enable two-factor authentication (2FA) using an app like Google Authenticator or Authy for added security against unauthorized access to your account.

How to Buy Your First Cryptocurrency

Add a Payment Method: Link a payment method such as a bank account, credit card, or use a wire transfer to deposit funds into your account.
Make Your First Purchase: Navigate to the ‘Trade’ section, select ‘Buy’, choose the cryptocurrency you want to purchase, enter the amount, and confirm the transaction. You can start with a small amount to familiarize yourself with the process.

Account Types

Crypto.com offers several account types tailored to different user needs:

Standard Account: For typical retail investors interested in buying and trading cryptocurrencies.
Premium Account: Offers lower fees, higher withdrawal limits, and additional perks for users with significant investment amounts or high trading volume.

How to Use Crypto.com?

Explore the App: Familiarize yourself with the interface. Check out different tabs like ‘Home’, ‘Accounts’, ‘Track’, ‘Card’, and ‘Earn’.
Engage with Features: Use features like Crypto Earn for staking, Crypto Credit for loans against your crypto, and set up your Crypto.com Visa Card for spending.

Registration and KYC

The registration and KYC process are critical for ensuring compliance and security on the platform. You must provide accurate and truthful information during this process. Delays in KYC can occur due to high demand or document discrepancies, so ensure your documentation is clear and valid.

Conclusion

By following these steps, you can successfully set up and start using your Crypto.com account. Remember, investing in cryptocurrencies involves risk, and it’s important to start slowly and increase your investments as you gain more understanding and confidence.

Security

Crypto.com is known for its rigorous security measures, ensuring user funds and data are well protected. The platform employs advanced encryption protocols, multi-factor authentication (MFA), and cold storage for the majority of its assets. Additionally, Crypto.com has implemented measures like hardware security modules (HSM) to further safeguard against unauthorized access. Regular third-party audits and comprehensive security assessments help maintain the platform’s security integrity. However, while Crypto.com’s security infrastructure is robust, users must also take personal precautions to protect their accounts. This includes enabling MFA, using strong and unique passwords, and being vigilant about phishing attempts. Although Crypto.com has a strong track record in security, continuous improvements and user education are essential to maintaining a safe trading environment.

Pros

Robust Security Protocols: Crypto.com employs an extensive array of security measures including SSL encryption, two-factor authentication (2FA), and biometric logins to safeguard user accounts and personal data against unauthorized access.
Cold Storage of Assets: A significant percentage of the platform's assets are held in cold storage, which greatly minimizes the risk of hacks and unauthorized access, as these storages are not connected to the internet.
Regular Security Audits: The platform undergoes frequent and rigorous security audits by external firms, ensuring that security measures are up-to-date and effective against evolving cyber threats.

Cons

Complexity in Security Procedures: For new users, the multiple layers of security, while protective, can sometimes be overwhelming and may complicate the user experience. Users may find the stringent security measures, such as the multi-step verification processes for certain transactions, to be cumbersome.
Potential for User Error: The high level of security requires users to be proactive about their security practices (e.g., managing 2FA devices, using secure and unique passwords). Inexperienced users might be more prone to errors which could compromise their security if not properly educated on best practices.

Is Crypto.com Legit?

Regulatory Compliance: Crypto.com adheres to stringent regulatory standards across multiple jurisdictions, bolstering its legitimacy. It operates with necessary licensing and follows anti-money laundering (AML) and know-your-customer (KYC) practices rigorously.

Regulation and Licensing

Global Standards: The platform is compliant with international financial regulations, enhancing its reliability and trustworthiness among users worldwide.

Is Crypto.com Safe?

Security Measures: With a multi-tiered security approach, Crypto.com employs industry-leading measures including:
- Cold Wallets: Majority of assets are stored in cold wallets, secured offline away from potential online threats.
- Multi-Factor Authentication (MFA): Mandatory for all accounts, providing an additional layer of security beyond just passwords.
- Constant Monitoring: Systems are monitored round the clock to detect and respond to suspicious activities promptly.

Security Methods

SSL Encryption: To protect user data during transmission.
Regular Security Audits: Conducted by external security firms to identify and mitigate potential vulnerabilities.
Security Teams: Comprised of industry experts continuously working to strengthen defensive measures and react to emerging threats.

Historical Security Incidents

Track Record: Crypto.com has maintained a strong security record with minimal incidents, any of which have been quickly addressed and rectified without significant user impact.

Why It’s Considered Secure

Insurance: Crypto.com has policies in place that insure assets against security breaches and theft, which is a testament to its commitment to user safety.
User Control: Offers users in-depth control over security settings, allowing them to tailor the security features based on their individual risk profiles and preferences.

Conclusion

The robust, layered security approach combined with strict adherence to regulatory standards makes Crypto.com one of the safest crypto platforms in the market. This dedication to security not only helps in protecting user assets but also reinforces Crypto.com’s legitimacy as a leading crypto exchange.

Customer service

Crypto.com provides a comprehensive customer service system designed to assist users efficiently. The platform offers various channels for support, including live chat, email, and a help center with an extensive FAQ section. The live chat feature is particularly useful for real-time assistance and is available 24/7, ensuring users can get help at any time. Email support is also responsive, typically providing detailed answers within a short period. Additionally, Crypto.com’s help center covers a wide range of topics, helping users find solutions to common issues independently. However, despite these strengths, some users have reported occasional delays in response times, especially during periods of high traffic. Furthermore, while the live chat is generally effective, it sometimes struggles with more complex inquiries that require specialized knowledge. Overall, Crypto.com’s customer service is robust, but there is room for improvement in handling peak times and complex issues more efficiently.

Pros

24/7 Availability: Crypto.com provides around-the-clock customer support, which is crucial for addressing urgent issues that users may encounter at any time, given the 24/7 nature of cryptocurrency markets.
Multilingual Support: The platform caters to a global audience by offering customer support in multiple languages, enhancing accessibility and understanding for users from different linguistic backgrounds.
Diverse Support Channels: Users can reach out through various channels, including live chat, email, and a comprehensive FAQ section, which allows for flexibility based on the user's preference for communication.

Cons

Response Times Can Vary: While customer service is available 24/7, response times can vary, especially during peak times or high demand periods, which can lead to frustrations among users needing timely support.
Complex Navigation for Support: Some users report that navigating the support system or getting detailed assistance for complex issues can be challenging. This might involve multiple interactions or a bit of searching through the help sections to find specific solutions.

Read more about customer service in Crypto.Com

Customer Service at Crypto.com

Customer Support

Crypto.com is committed to providing comprehensive customer support to ensure a smooth user experience. The platform offers 24/7 support to cater to users across different time zones, ensuring that help is always available when needed. Their support team is trained to handle a wide range of inquiries, from account issues and transaction problems to more complex technical questions.

Reputation and Customer Feedback – What Do Users Have to Say?

Crypto.com’s reputation for customer service is generally positive, though it has its challenges. Many users appreciate the availability and professionalism of the support staff. Positive feedback often highlights the knowledgeable and helpful nature of the representatives, as well as the multilingual support that makes communication easier for non-English speakers. However, there are also reports of delays during peak times and difficulties in resolving more complex issues quickly. Some users express frustration with wait times for email responses and the need for multiple follow-ups to resolve certain problems.

Methods of Contact

Crypto.com offers several methods for users to contact customer support, ensuring that they can choose the most convenient option:

Live Chat: Available directly through the website and mobile app, live chat provides immediate assistance for urgent inquiries. This is the most recommended method for quick support.
Email Support: Users can send detailed inquiries or issues to Crypto.com’s support email. While this method is suitable for non-urgent issues that require detailed explanations, response times can vary.
Help Center/FAQ: The comprehensive FAQ section on the Crypto.com website covers a wide range of topics. It is a good starting point for users who prefer to find answers independently before reaching out to support.
Social Media: Crypto.com also maintains active profiles on various social media platforms, where users can seek help or information, although for more private or specific issues, the official support channels are preferred.

Response Time

Response times at Crypto.com can vary based on the method of contact and the complexity of the issue:

Live Chat: Typically, live chat offers the fastest response, with wait times generally under a few minutes during off-peak hours. However, during high-traffic periods, wait times can increase.
Email: Response times for email inquiries can range from a few hours to several days, depending on the volume of requests. Users often report longer waits for email support compared to live chat.
Help Center/FAQ: Immediate, as users can browse the articles and find answers to common questions without waiting.

What Readers May Need to Know

Availability: Ensure that you are aware that customer support is available 24/7, but response times can vary, especially during peak hours or high-demand periods.
Preferred Contact Methods: For immediate assistance, use the live chat feature. Email support is best suited for non-urgent matters or issues requiring detailed information.
Documentation: When contacting support, especially via email, provide as much detail as possible, including screenshots and transaction IDs if applicable, to expedite the resolution process.
Patience During Peak Times: Be prepared for potential delays during high-traffic periods and consider using the Help Center for faster resolutions to common issues.

By understanding these aspects of Crypto.com’s customer service, users can navigate the support system more effectively and set appropriate expectations for response times and the level of assistance available.

Is crypto.com Right for You?

You Value Security and Regulatory Compliance If security is a top priority for you, Crypto.com is an excellent choice. The platform employs industry-leading security measures, including multi-factor authentication (MFA), cold storage for a majority of user funds, and regular security audits. Additionally, Crypto.com complies with stringent regulatory standards, ensuring that your investments are well-protected and that the platform operates within legal frameworks.
You Want a Comprehensive Range of Services Crypto.com offers a wide array of services beyond just trading. If you’re looking for a platform that provides diversified financial products such as Crypto Earn, Crypto Credit, and the Crypto.com Visa Card, this platform is well-suited for you. These services allow you to earn interest on your holdings, take out loans against your crypto assets, and spend your crypto at millions of merchants worldwide.
You Appreciate a User-Friendly Interface with Advanced Trading Options Whether you’re a beginner or an experienced trader, Crypto.com’s user-friendly interface combined with advanced trading tools will meet your needs. The platform supports spot trading, margin trading, and derivatives, providing various options for different trading strategies. Additionally, the integration with tools like TradingView allows for detailed market analysis and informed decision-making, making it an attractive choice for traders at all levels.

Crypto.com compared to other crypto exchanges

Threenvest score

4,9

Fees

US Legal

Yes

Security

High 4,9/5

On the exhange website

Threenvest score

4,8

Fees

US Legal

Security

High 4,9/5

Gemini

Threenvest score

4,9

Fees

US Legal

Yes

Security

High 4,9/5

Available cryptocurrencies and countries available

Available Cryptocurrencies and Countries on Crypto.com

Crypto.com supports over 250 cryptocurrencies, making it one of the most diverse platforms for trading and investing in digital assets. Major cryptocurrencies available include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Ripple (XRP), along with a wide array of altcoins and emerging tokens. However, some cryptocurrencies are not supported on the platform. Notably, privacy-focused coins like Monero (XMR) and Zcash (ZEC) are unavailable due to regulatory compliance issues.

In terms of geographic availability, Crypto.com operates in over 90 countries, covering key regions in North America, Europe, Asia, and Australia. Principal countries where Crypto.com is available include the United States, United Kingdom, Canada, Germany, Australia, and Japan. However, due to regulatory restrictions, users from countries such as China, Hong Kong, and Iran cannot open accounts on Crypto.com. This wide availability makes Crypto.com accessible to a global audience, although potential users should verify the specific regulations in their country before attempting to open an account.

Main cryptocurrencies available

Bitcoin (BTC)
Ethereum (ETH)
Binance Coin (BNB)
Cardano (ADA)
Solana (SOL)
XRP (XRP)
Polkadot (DOT)
Dogecoin (DOGE)
Avalanche (AVAX)
Chainlink (LINK)
Polygon (MATIC)
Litecoin (LTC)
Uniswap (UNI)
Terra (LUNA)
Cosmos (ATOM)
Algorand (ALGO)
VeChain (VET)
Filecoin (FIL)
Stellar (XLM)
Aave (AAVE)

Main countries where you can open an account

United States
United Kingdom
Canada
Germany
Australia
Japan
France
Singapore
South Korea
India
Italy
Spain
Netherlands
Brazil
Mexico
Switzerland
Sweden
Austria
Belgium
New Zealand

FAQs

What cryptocurrencies can I trade on Crypto.com?

Crypto.com supports over 250 cryptocurrencies, including major ones like Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), and more. This extensive selection allows users to diversify their portfolios with a wide range of digital assets.

How secure is Crypto.com?

Security is a top priority at Crypto.com. The platform employs multi-factor authentication (MFA), stores a majority of funds in cold storage, and undergoes regular security audits. These measures ensure that your assets and personal information are well-protected.

Does Crypto.com offer customer support?

Yes, Crypto.com provides 24/7 customer support through live chat, email, and a comprehensive FAQ section on their website. Support is available in multiple languages to assist users globally, ensuring that help is always available when needed.

Can I use Crypto.com in my country?

Crypto.com is available in over 90 countries, including the United States, United Kingdom, Canada, Germany, and Japan. However, it is not accessible in countries like China, Hong Kong, Iran, and North Korea due to regulatory restrictions.

What fees does Crypto.com charge for trading?

Crypto.com uses a tiered fee structure that offers lower fees as your trading volume increases. Fees start at 0.4% for both makers and takers but can be reduced significantly for high-volume traders and those who stake CRO tokens.

What is the Crypto.com Visa Card?

The Crypto.com Visa Card allows you to spend your cryptocurrency at millions of merchants worldwide. It offers benefits like cashback in crypto, rebates on popular services, and no annual fees, making it a practical tool for everyday use.

How do I deposit and withdraw funds on Crypto.com?

You can deposit funds using bank transfers, credit/debit cards, or by transferring cryptocurrency from other wallets. Withdrawals can be made to your bank account or external crypto wallets. Fees and minimum amounts vary depending on the method and currency.

Final opinion on Crypto.Com

Crypto.com stands out as a comprehensive and versatile cryptocurrency exchange, offering a wide array of services that cater to both novice and experienced traders. With over 250 cryptocurrencies available for trading, it provides an extensive selection that few exchanges can match. The platform excels in security, employing advanced measures like multi-factor authentication and cold storage to protect user assets. Additionally, Crypto.com’s integration of financial products such as Crypto Earn and Crypto Credit, alongside its unique Visa Card, sets it apart from many competitors, offering users the ability to earn interest, obtain loans, and spend their crypto with ease. The user-friendly mobile app and desktop platform further enhance the trading experience, making it accessible and efficient for users on the go.

However, Crypto.com is not without its drawbacks. While the extensive range of services is a strong point, it can be overwhelming for beginners who may find the interface complex. Customer service, although available 24/7, can experience delays during peak times, which can be frustrating for users needing immediate assistance. Compared to other exchanges, Crypto.com’s fee structure is competitive, especially with the potential discounts through staking CRO tokens, but the fees can still be high for those not taking advantage of these benefits. Overall, Crypto.com provides a robust and reliable platform for cryptocurrency trading and investment, making it a solid choice for those looking to engage deeply in the crypto market.

At Threenvest, we believe that Crypto.com offers a comprehensive solution for digital asset management, balancing innovation with security, and serving a global user base effectively.

How do we review crypto exchanges?

At Threenvest, we conduct a thorough review process to evaluate and rank the world’s leading crypto exchanges. Our goal is to offer an unbiased assessment, providing you with the information you need to make informed decisions on which ones best suit your needs. We strictly adhere to the guidelines of our editorial policy.

We collect data directly from exchanges through detailed questionnaires and conduct first-hand testing and observations during crypto exchange demonstrations. Questionnaire responses, combined with demonstrations and hands-on research from our experts, feed into our proprietary evaluation process that scores each provider’s performance on more than 15 factors. The end result produces star ratings ranging from poor (one star) to excellent (five stars).

For more details on the categories considered when rating brokers and our process, read our full methodology.

Risk Disclaimer

Investing in cryptocurrencies is very risky, you should only invest the money you are willing to lose. Also you should not expect to be protected if something goes wrong.

Neither Threenvest, nor the author, are recommending you to invest with this article.

Alejandro Borja Fuentes

Economist | Cryptocurrency exchange analyst

The author of the review

Alejandro Borja is an accomplished economist with a distinguished career spanning various facets of the financial industry. His academic journey began with a degree in Economics, laying the foundation for his deep understanding of financial markets.

Over the years, Alejandro has honed his skills by working with some of the largest financial media outlets, analyzing and reporting on economic trends and investment opportunities. His expertise in financial analysis has made him a respected voice in the economic community.