Gatehub Review 2024

Autor

Revisor

Last update: 9 months ago

Our veredict

GateHub offers a reliable platform for cryptocurrency enthusiasts and traders, particularly for those interested in Ripple (XRP) transactions. Its strongest points include a user-friendly interface that caters to both beginners and experienced traders, along with robust security measures such as two-factor authentication (2FA) and wallet encryption. Additionally, GateHub’s integration with the Ripple network allows users to perform direct trades from their wallets, which can include fiat and cryptocurrencies, making it a versatile choice for diverse trading strategies.

However, there are areas where GateHub could improve. Its customer support has received mixed reviews, with some users experiencing slow response times. Moreover, the platform’s focus on Ripple might not appeal to traders interested in a broader array of cryptocurrencies. Its relatively higher fees compared to some other exchanges may also be a deterrent for cost-conscious users. Despite these drawbacks, GateHub remains a solid choice for Ripple users and those looking for a straightforward interface to manage their cryptocurrency investments.

Pros

Cons

Investing risks losing your money

Threenvest Score

Fees

0,30%

U.S Legal

With the confidence of Threenvest

1. Security Methods GateHub employs several advanced security measures to protect user assets. These include AES encryption to safeguard personal and financial data, two-factor authentication (2FA) for additional account protection, and state-of-the-art anomaly detection systems to identify and prevent malicious activities. Additionally, GateHub offers anti-phishing features to further enhance account security.

2. Insurance GateHub provides insurance via the Coincover platform, allowing users to insure their cryptocurrency holdings up to $100,000. This insurance offers a significant safety net for users, protecting their investments against potential breaches and ensuring peace of mind.

3. Number of Users GateHub boasts a substantial user base, with over 1.5 million users as of July 2023. This large number of users indicates a level of trust and satisfaction within the crypto community, suggesting that GateHub is a reliable platform for trading and storing digital assets.

4. Regulation and Compliance GateHub is governed by English law and adheres to strict Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. This regulatory compliance ensures that the platform operates within legal frameworks, adding a layer of legitimacy and trust for users.

5. Transparency GateHub is transparent about its operations, including its security measures and insurance options. This openness helps build trust with users by providing clear information on how their assets are protected and what measures are in place to secure their investments.

Best Crypto Exchanges

Why can you trust Threenvest?

At Threenvest, we are unwaveringly committed to providing you with unbiased ratings and information. Our editorial team operates independently, free from any advertising influence. We use meticulous, data-driven methodologies to evaluate financial products and companies, ensuring that all assessments are conducted on a level playing field.

To better understand our editorial guidelines and the investment methodology that supports our ratings, you can explore the information in our editorial policy.

About Gatehub

Introduction

GateHub is a UK-based cryptocurrency exchange and wallet service that was founded in 2014. It is known for its focus on the Ripple (XRP) ecosystem, but it supports a variety of other cryptocurrencies as well. The platform aims to provide a user-friendly experience for both storing and trading digital assets, making it an attractive option for beginners and experienced users alike.

What is GateHub?

GateHub serves as both a cryptocurrency exchange and a wallet. This dual functionality allows users to not only trade cryptocurrencies but also securely store them. The platform supports multiple cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). GateHub also facilitates fiat currency transactions, which is beneficial for users who wish to convert their cryptocurrencies into traditional money like USD and EUR.

Background and History

GateHub was created by Enej Pungerčar in 2014. Initially, it was designed to support Ripple (XRP) but has since expanded its offerings to include various other digital currencies. The platform raised €300K in funding during its first seed round in August 2015. Over the years, GateHub has grown to support a significant user base, reporting 1.5 million users as of July 2023. The company has invested in the XRP Ledger Foundation, underscoring its commitment to the Ripple ecosystem.

Founders

GateHub was founded by Enej Pungerčar. He has been instrumental in guiding the platform’s growth and expansion. His vision for GateHub was to create a reliable and secure platform for cryptocurrency storage and trading, which has been realized through the platform’s robust security measures and user-friendly interface.

Fun and Interesting Facts

GateHub started primarily as a Ripple (XRP) wallet and has maintained a strong focus on the Ripple ecosystem.
The platform supports fiat currency transactions, allowing users to convert their cryptocurrencies to USD and EUR.
In 2020, GateHub invested in the XRP Ledger Foundation with an estimated value of $6.5 million, highlighting its commitment to the Ripple network.
GateHub provides insurance via the Coincover platform, allowing users to insure their cryptocurrency holdings up to $100,000.

Headlines

“GateHub Raises €300K in Seed Funding to Expand Ripple Wallet”
“GateHub Invests $6.5 Million in XRP Ledger Foundation”
“GateHub: A Leading Ripple Wallet with Over 1.5 Million Users”
“GateHub Introduces Insurance for Cryptocurrency Holdings”

GateHub continues to evolve, providing a secure and user-friendly platform for cryptocurrency trading and storage, particularly within the Ripple ecosystem.

Why Choose Gatehub?

1. User-Friendly Interface and Versatile Wallet GateHub provides an intuitive, user-friendly interface that makes it easy to store, send, and trade cryptocurrencies. Originally designed to support Ripple (XRP), the platform has expanded to include other major cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), and more. The wallet also supports fiat currencies, allowing users to manage both crypto and traditional money seamlessly. This versatility and ease of use make it particularly suitable for beginners.

2. Strong Security Measures Security is a top priority at GateHub. The platform employs several layers of protection, including AES encryption, mandatory two-factor authentication (2FA), and anti-phishing measures. Additionally, GateHub offers insurance through Coincover, allowing users to insure their cryptocurrency holdings up to $100,000. These security measures provide users with peace of mind, knowing their assets are well-protected.

3. Real-Time Portfolio Analytics and Support GateHub offers real-time portfolio analytics, enabling users to track the value of their investments over time and monitor individual coin performance. This feature is particularly beneficial for users who want to keep a close eye on their cryptocurrency holdings. Furthermore, GateHub provides comprehensive customer support, including live chat and email options, ensuring that users can get help when they need it.

Where it falls short

1. High Withdrawal Fees GateHub’s withdrawal fees are notably higher than the industry average, which can deter users from frequent transactions. For instance, the platform charges 0.005 BTC for Bitcoin withdrawals, which is significantly above the global industry average of 0.00053 BTC per BTC withdrawal . This high cost can be particularly burdensome for users who need to move their funds frequently. Suggested Improvement: GateHub should reassess and lower its withdrawal fees to align more closely with industry standards. Introducing tiered withdrawal fees based on the user’s activity level or offering discounts for high-volume traders could also make the platform more competitive and user-friendly.

2. Past Security Breaches GateHub has faced significant security breaches in the past, most notably in 2017, when its centralized servers were hacked, resulting in the loss of over $5 million in cryptocurrency . Although the platform has since implemented more robust security measures, this history of breaches can undermine user trust. Suggested Improvement: To enhance trust, GateHub should increase transparency regarding its current security protocols and provide regular audits and public reports. Additionally, offering comprehensive insurance coverage for user funds beyond the current $100,000 limit could provide greater assurance to users. Implementing advanced security features such as biometric authentication and continuous security training for employees could further bolster its defenses against future breaches.

Features	Explanation
Minimum Trade	Minimum trade size is $10, making it accessible for small investors .
Trading and Transaction Fees	Flat trading fee of 0.3%, slightly above the industry average. High withdrawal fees for BTC at 0.005 BTC .
Number of Cryptocurrencies	Supports 8 major cryptocurrencies including BTC, ETH, and XRP .
Crypto-to-Crypto Trading Pairs	Offers trading pairs primarily with XRP, USD, and EUR, but lacks diversity compared to top exchanges .
Website Transparency	Transparent about fees and services, detailed fee page available .
Credit/Debit Card	Users can deposit funds using credit and debit cards, although fees apply.
Storage Offering	Supports secure storage with 70% of assets in cold storage, AES encryption, and 2FA .
Staking and Rewards	Limited staking options and reward programs compared to competitors .
Mobile App and Desktop	User-friendly interface on mobile and desktop, but mobile app development still in progress .
Customer Service	Offers live chat and email support, but response times can be slow .
Deposit and Withdraw	Multiple methods for deposit and withdrawal, but high withdrawal fees and no credit card support .

Investing risks losing your money

Xavier Tarrasó

EIP and Cryptocurrency Investor

As an expert in the cryptocurrency market, I recommend GateHub primarily for its user-friendly interface and robust security features. The platform is particularly suitable for beginners due to its straightforward design and real-time portfolio analytics. GateHub’s strong focus on Ripple (XRP) and its integration with fiat currencies make it a versatile choice for those looking to manage both crypto and traditional assets. However, potential users should be mindful of the high withdrawal fees and the limited selection of cryptocurrencies. Overall, GateHub is a reliable platform for those who prioritize security and ease of use in their crypto trading experience.

Fees

GateHub charges a flat trading fee of 0.3% on all completed buy and sell orders, which is slightly above the industry average. The platform does not differentiate between maker and taker fees, applying the same rate to both. Additionally, there are no fees for dormant accounts or for creating a new wallet. Withdrawal fees, however, are relatively high, with a fixed fee of 0.005 BTC for Bitcoin withdrawals. Deposit fees vary depending on the method used, with no fees for cryptocurrency deposits but potential costs for fiat deposits, depending on the method .

Pros

Cons

Comprehensive Analysis of GateHub Commissions

GateHub employs a flat trading fee structure, which is straightforward but somewhat above industry averages. Here’s an in-depth look at the various fees associated with using GateHub:

Trading Fees

GateHub charges a flat fee of 0.3% on all completed buy and sell orders . This fee applies uniformly to both market makers and takers, meaning that no preferential rates are given based on whether you are adding liquidity to the market (maker) or taking liquidity away (taker). Comparison with Industry Averages: While the global industry average for taker fees is approximately 0.221% and for maker fees is 0.178%, GateHub’s flat 0.3% fee is notably higher . This places GateHub at a slight disadvantage for traders who could benefit from lower fees at exchanges with tiered fee structures.

Withdrawal Fees

One of the significant drawbacks of GateHub is its high withdrawal fees. For example, withdrawing Bitcoin (BTC) costs a fixed fee of 0.005 BTC, which is significantly above the global industry average of 0.00053 BTC per BTC withdrawal . This high fee can be a deterrent for users who need to move their funds frequently.

Deposit Fees

GateHub does not charge fees for cryptocurrency deposits. However, fiat deposits, especially international wire transfers, can incur substantial fees. For instance, international wire deposits have a minimum fee of $15, making it costly for users who rely on traditional banking methods.

Hidden Costs and Additional Fees

There are no hidden fees for dormant accounts or the creation of new wallets on GateHub, which is a positive aspect for long-term users. However, users must maintain a minimum of 20 XRP in their wallets as an activation requirement for Ripple wallets, which effectively locks up these funds.

Overall Cost Considerations

Flat Trading Fee: The 0.3% flat trading fee is straightforward but above average, affecting overall trading costs, especially for high-frequency traders.
High Withdrawal Fees: These fees are notably high and can significantly impact users who need to frequently transfer cryptocurrencies off the platform.
No Deposit Fees for Crypto: Free deposits for cryptocurrencies are a plus, but fiat deposits can be costly depending on the method used.
No Hidden Fees: The absence of dormant account fees and wallet creation fees adds transparency to the cost structure.

Conclusion

GateHub’s fee structure, while transparent and straightforward, tends to be higher than many other platforms, especially concerning withdrawal fees. The flat 0.3% trading fee, while simple, may not be as competitive for users who trade large volumes and would benefit from tiered fee structures available on other exchanges. Therefore, potential users should weigh these costs against the platform’s benefits, such as robust security measures and ease of use, when considering GateHub as their cryptocurrency trading platform.

Product selection

GateHub offers a range of services and products tailored to meet the needs of cryptocurrency users. These include: Cryptocurrency Exchange: GateHub provides a straightforward exchange platform where users can buy and sell various cryptocurrencies. It supports multiple trading pairs, primarily focusing on XRP, USD, and EUR markets, but also includes other major cryptocurrencies such as Bitcoin (BTC) and Ethereum (ETH). Wallet Services: GateHub’s wallet is designed for storing, sending, and receiving cryptocurrencies. It supports a range of cryptocurrencies and fiat currencies, allowing users to manage their digital and traditional assets in one place. The wallet employs strong security measures, including AES encryption and two-factor authentication (2FA). Real-Time Portfolio Analytics: Users can track their investment performance through GateHub’s real-time analytics. This feature provides detailed insights into portfolio value changes over time and individual coin performance. Payment Gateway: GateHub includes a payment gateway that supports deposits and withdrawals in both cryptocurrencies and fiat currencies. This feature facilitates seamless transactions between GateHub wallets and external accounts. Insurance Options: Through a partnership with Coincover, GateHub offers insurance for user funds, providing coverage up to $100,000 in case of security breaches. This insurance adds an extra layer of protection and peace of mind for users. These features make GateHub a versatile and secure platform for managing cryptocurrency investments and transactions.

Pros

User-Friendly Interface: The platform is designed to be accessible and easy to use, particularly for beginners.
Support for Major Cryptocurrencies: GateHub offers trading for major cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP), providing a solid selection for users.
Comprehensive Security Measures: Employs robust security features such as two-factor authentication (2FA) and cold storage to protect user assets.

Cons

Read more about product selection in Gatehub

Comprehensive Overview of GateHub’s Services and Products

GateHub offers a range of services and products designed to cater to the diverse needs of cryptocurrency users. Here’s an in-depth look at what GateHub provides:

Cryptocurrency Exchange and Trading Platform

GateHub’s primary offering is its cryptocurrency exchange, which allows users to trade various cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), and others. The platform supports multiple fiat currencies like USD and EUR, facilitating easy conversions between crypto and traditional money. Trading fees are set at a flat rate of 0.3%, with a straightforward interface designed to cater to both beginners and experienced traders.

Wallet Services

GateHub’s wallet services are robust, offering users the ability to store, send, and receive multiple cryptocurrencies securely. The wallet supports major cryptocurrencies and fiat currencies, enabling users to manage their assets in one place. Security measures include AES encryption and mandatory two-factor authentication (2FA), ensuring that users’ funds are well-protected.

Real-Time Portfolio Analytics

One of GateHub’s standout features is its real-time portfolio analytics. This tool provides users with detailed insights into their investment performance, displaying changes in portfolio value over time and tracking individual coin performance. This feature is particularly beneficial for users who want to monitor their investments closely.

Payment Gateway

GateHub includes an integrated payment gateway that supports deposits and withdrawals in both cryptocurrencies and fiat currencies. This gateway facilitates smooth transactions between GateHub wallets and external accounts, making it convenient for users to manage their funds. However, it’s worth noting that GateHub does not currently support credit or debit card deposits.

Insurance Options

GateHub partners with Coincover to offer insurance for user funds. Users can insure their cryptocurrency holdings up to $100,000, providing an additional layer of security against potential breaches. This insurance option helps users feel more secure about their investments on the platform.

Additional Services and Features

Fiat Support: GateHub supports fiat currencies such as USD, EUR, CNY, and JPY, enabling easy conversions between crypto and traditional money.
Security Measures: GateHub employs several layers of protection, including AES encryption, 2FA, anti-phishing features, and anomaly detection systems. These measures help secure users’ funds and personal information.
Mobile and Desktop Access: While GateHub is accessible through web browsers, it also plans to release a dedicated mobile application to enhance user convenience. The platform’s interface is designed to be user-friendly across all devices.
Customer Support: Users can access customer support through live chat and email. Although response times can sometimes be slow, the platform offers comprehensive support to address user queries and issues.
Educational Resources: GateHub provides various educational resources on its blog and help center, helping users learn about new integrations, platform features, and general cryptocurrency tips.

These features and services make GateHub a versatile and secure platform for managing cryptocurrency investments and transactions. While the high withdrawal fees and past security breaches are notable drawbacks, the platform’s comprehensive security measures, real-time analytics, and user-friendly design make it a solid choice for many cryptocurrency users.

Account opening

Opening an account on GateHub is straightforward and user-friendly, designed to cater to both beginners and experienced traders. To start, users need to sign up on the GateHub website by providing their email address and creating a secure password. After confirming their email, users are prompted to set up two-factor authentication (2FA) for added security. Once the initial setup is complete, users can proceed to verify their identity by submitting required documents such as a government-issued ID and proof of address. This verification process typically takes a few days but is necessary to access all platform features and higher transaction limits. Once the account is verified, users can fund their GateHub wallet through various methods, including bank transfers and cryptocurrency deposits. The platform supports several major cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP), making it easy to start trading. The user dashboard is intuitive, providing quick access to wallet balances, transaction history, and trading options. GateHub’s emphasis on security and regulatory compliance ensures that users’ funds and personal information are well-protected throughout the process. In summary, GateHub offers a seamless account opening process with a strong focus on security and user experience. The verification process, while necessary for enhanced security, is relatively quick and straightforward. Once set up, users can easily deposit funds and begin trading a variety of cryptocurrencies on a secure and user-friendly platform.

Pros

User-friendly interface: The sign-up process is straightforward, making it easy for beginners to create an account .
Strong security measures: Includes mandatory two-factor authentication (2FA) and AES encryption to protect user data .
Integrated fiat and cryptocurrency support: Allows users to deposit both fiat currencies and cryptocurrencies .

Cons

Read more about account opening in Gatehub

Detailed GateHub Account Opening Process

How to Sign Up on GateHub:

Visit the Official Website: Go to the GateHub website and click on the “Sign Up” button.
Create Your Account: Enter your email address and create a strong password. Agree to the terms and conditions and click “Sign Up”. Save your recovery key, which is essential for account recovery, in a safe place such as an offline storage device.
Email Verification: You will receive a verification email. Click the link in the email to confirm your email address. This will redirect you to a page where you can complete your profile.
Complete Profile Information: Provide the necessary personal details, such as your full legal name, date of birth, and home address. Set up two-factor authentication (2FA) for enhanced security.
Identity Verification: To unlock all features, you need to verify your identity. Upload a photo of your ID (passport, driver’s license, or ID card) and proof of residence (utility bill, bank statement, or phone bill). This step complies with KYC (Know Your Customer) regulations.
Set Up Your Wallet: Once your account is verified, you can set up your GateHub wallet. Store your recovery key safely, as it is essential for account recovery. You can now deposit funds into your wallet and start trading.
Deposit Funds: Deposit funds into your account using various methods, including cryptocurrency transfers or bank transfers for fiat currencies. Ensure your account is funded to begin trading.
Start Trading: With your account set up and funded, you can start buying and selling cryptocurrencies on the GateHub platform. The user-friendly interface makes it easy to navigate the exchange and manage your assets.

Account Types

GateHub offers two main account types:

Individual Account: For personal use, allowing users to store and trade cryptocurrencies.
Company Account: For business purposes, designed for enterprises looking to manage digital assets.

How to Use GateHub

Access the Wallet: From the main screen, navigate to the wallet section to view your balance and transaction history.
Send Payments: To send payments, click on “Send Payment,” enter your password, select the cryptocurrency, and input the recipient’s wallet address. Confirm the transaction to complete it.
Receive Payments: To receive funds, provide your wallet address to the sender. You can also deposit funds from an external wallet or exchange.
Trade Cryptocurrencies: Use the exchange section to buy and sell cryptocurrencies. Select the desired trading pair, enter the amount, and execute the trade.

GateHub’s account opening process is designed to be simple and secure, ensuring that users can quickly start trading and managing their digital assets.

Security

GateHub prioritizes the security of its users’ funds and personal information through a range of robust measures. The platform employs industry-standard security protocols, including two-factor authentication (2FA), encryption, and cold storage for the majority of user assets. These measures significantly reduce the risk of unauthorized access and protect against potential cyber threats. Additionally, GateHub conducts regular security audits to identify and address any vulnerabilities, further enhancing the platform’s safety. Despite a significant security breach in 2019, where approximately $10 million worth of XRP was stolen, GateHub has since strengthened its security infrastructure. The platform’s response included improving its monitoring systems and implementing more stringent security practices. While this history of a breach is a concern, the steps GateHub has taken to enhance security demonstrate its commitment to protecting its users. Overall, GateHub offers a secure environment for trading cryptocurrencies, but users should always exercise caution and follow best security practices.

Pros

Cold Storage GateHub stores the majority of user funds in cold storage, meaning they are kept offline and are less vulnerable to hacking attempts. This significantly enhances the security of user assets.
Regular Security Audits GateHub conducts regular security audits to identify and address potential vulnerabilities. These proactive measures ensure that the platform continuously improves its security infrastructure.
Two-Factor Authentication (2FA) The platform requires and encourages users to enable two-factor authentication (2FA), adding an extra layer of security to their accounts. This helps prevent unauthorized access even if login credentials are compromised.

Cons

Past Security Breach In 2019, GateHub experienced a significant security breach resulting in the theft of approximately $10 million worth of XRP. While the platform has since improved its security measures, this incident remains a concern for potential users.
No Insurance on Funds Unlike some other exchanges, GateHub does not offer insurance on user funds. In the event of a security breach or other issues, users may not have guaranteed compensation for their losses.

GateHub Security Section: Comprehensive Review

Is GateHub Legit?

Yes, GateHub is a legitimate cryptocurrency exchange that has been in operation since 2014. Based in the United Kingdom, GateHub offers services for trading various cryptocurrencies and is particularly known for supporting Ripple (XRP). While it does not hold a specific financial license, GateHub adheres to industry best practices and complies with local regulations, providing a level of trust and legitimacy to its users .

Regulation

GateHub operates under the jurisdiction of the United Kingdom and complies with relevant financial regulations. Although it is not regulated by a specific financial authority, its adherence to industry standards and regulatory requirements helps establish its credibility as a secure platform for cryptocurrency trading .

Licensing

GateHub does not possess specific financial licenses but maintains compliance with regulatory frameworks applicable to its operations. This compliance, combined with its focus on security and best practices, provides users with a sense of trust in the platform’s operations .

Is GateHub Safe?

GateHub employs multiple security measures to protect user funds and data. These measures include:

Cold Storage: The majority of user funds are kept in cold storage, meaning they are stored offline to reduce the risk of hacking.
Two-Factor Authentication (2FA): Users are encouraged to enable 2FA, adding an extra layer of security by requiring a second form of verification.
Encryption: GateHub uses encryption protocols to secure data transmission, ensuring that user information is protected from interception.
Regular Security Audits: The platform conducts frequent security audits to identify and address vulnerabilities, continuously improving its security posture .

Security Methods

GateHub’s security infrastructure includes:

Cold Storage: Keeping the majority of funds offline to minimize hacking risks.
Two-Factor Authentication (2FA): Enhancing account security by requiring an additional verification step.
Encryption: Protecting data during transmission to prevent unauthorized access.
Regular Security Audits: Continuously assessing and improving security measures to address potential vulnerabilities .

History and Security Improvements

GateHub experienced a significant security breach in 2019, resulting in the theft of approximately $10 million worth of XRP. In response, GateHub enhanced its security measures, including improved monitoring systems and more frequent security audits, to prevent future incidents. These efforts demonstrate GateHub’s commitment to maintaining a secure trading environment for its users .

Conclusion

GateHub is a legitimate and generally secure cryptocurrency exchange. Its robust security measures, including cold storage, two-factor authentication, encryption, and regular security audits, help protect user funds and data. Despite a past security breach, the platform has taken substantial steps to enhance its security infrastructure, making it a reasonably safe choice for cryptocurrency trading. However, users should always exercise caution and follow best practices for securing their accounts .

Customer service

GateHub provides a range of customer service options to assist users with their queries and issues. The platform offers support through email and a dedicated help center, which includes a comprehensive FAQ section addressing common questions. Users can submit support tickets directly on the website for more specific problems. However, GateHub does not offer live chat or phone support, which can be a drawback for users needing immediate assistance. Overall, customer feedback on GateHub’s support is mixed. Some users appreciate the detailed responses and the extensive FAQ section, while others have reported slow response times and a lack of direct support options. GateHub’s commitment to improving user experience is evident through its continuous updates to the help center and support resources, but there’s room for improvement in response time and the availability of real-time support channels. Despite these issues, GateHub remains a useful platform for those who prefer resolving their issues via written communication and detailed documentation. The platform’s focus on security and compliance also adds a layer of confidence for users, knowing that their concerns are taken seriously and addressed systematically.

Pros

Cons

Read more about customer service in Gatehub

Customer Support at GateHub

GateHub offers multiple customer support options to assist its users. You can contact their support team via live chat and email. Initially, you will interact with a bot that provides links to articles related to your query. If the bot doesn’t resolve your issue, you can opt to chat with a human agent. Additionally, GateHub is active on social media platforms like Facebook, Twitter, LinkedIn, and Google+ .

Reputation and Customer Feedback

Customer feedback on GateHub is mixed. Many users appreciate the platform’s user-friendly interface and comprehensive support for cryptocurrencies and fiat currencies. However, there have been numerous complaints about the slow response times and inefficiency of customer support. Negative reviews on platforms like Reddit highlight issues such as delayed transactions, slow ID verification, and concerns over security following the 2017 hack where significant amounts of XRP were stolen .

Contact Methods and Response Times

GateHub’s customer support can be reached through live chat and email. They promise to respond within 48 hours, though user reviews suggest that the response times can be much slower, especially during periods of high traffic. The knowledge base on their website offers several in-depth articles and a community section where users can find solutions to common issues . For real-time assistance, live chat is the preferred method, although users often report long wait times before connecting with an agent.

Additional Considerations

GateHub emphasizes the importance of using strong, unique passwords and enabling two-factor authentication to enhance security. They also provide insurance options via Coincover, allowing users to insure their accounts up to $100,000 . However, the platform lacks phone support and does not offer as extensive educational resources as some competitors. This makes it less ideal for beginners who might need more guidance and quicker customer service responses . In conclusion, while GateHub provides multiple channels for customer support and places a strong emphasis on security, users have reported significant issues with the responsiveness and effectiveness of their support services.

Is gatehub Right for You?

If You Value Security and Wallet Integration: GateHub is a solid choice if you prioritize the security of your assets and prefer having a built-in wallet for seamless management of your cryptocurrencies. The platform employs strong security measures, including AES encryption and two-factor authentication, and offers insurance options via Coincover.
If You Are a Beginner Looking for a User-Friendly Platform: GateHub’s straightforward design and easy-to-use interface make it an excellent option for beginners. The platform supports multiple cryptocurrencies and fiat currencies, provides real-time portfolio analytics, and has transparent fee structures, making it easier for new users to navigate and manage their investments.
If You Need Prompt and Efficient Customer Support: GateHub might not be the best fit if you require prompt and highly responsive customer support. Users have reported slow response times and inefficiency in handling queries. If quick and effective customer service is crucial for you, you may want to consider other exchanges with more robust support options.

Gatehub compared to other crypto exchanges

Threenvest score

Fees

0,30%

US Legal

–

Security

High 4/5

Investing risks losing your money

Threenvest score

4,7

Fees

0,10%

US Legal

Yes

Security

High 4,9/5

Investing risks losing your money

crypto.com

Threenvest score

4,9

Fees

US Legal

Yes

Security

High 4,9/5

Investing risks losing your money

Available cryptocurrencies and countries available

Available Cryptocurrencies and Countries

GateHub supports trading for over 20 cryptocurrencies, including popular options like Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), and Litecoin (LTC). This diverse range allows users to invest in both established and emerging digital assets. However, some major cryptocurrencies such as Cardano (ADA) and Polkadot (DOT) are not available on GateHub, which might be a limitation for users looking to trade these assets. GateHub primarily serves users from various countries around the world, but it restricts access to residents of certain countries due to regulatory reasons. Notably, users from North Korea, Iran, Syria, Sudan, and Cuba cannot open accounts on GateHub. Additionally, residents of the United States may face certain restrictions and should verify their eligibility before attempting to sign up.

Main cryptocurrencies available

Bitcoin (BTC)
Ethereum (ETH)
Ripple (XRP)
Bitcoin Cash (BCH)
Ethereum Classic (ETC)
Augur (REP)
Dash (DASH)
Quantum (QAU)
Stellar (XLM)
Litecoin (LTC)
Songbird (SGB)
Tether (USDT)
USD Coin (USDC)
Polkadot (DOT)
Chainlink (LINK)
Cardano (ADA)
Solana (SOL)
Dogecoin (DOGE)
Elrond (EGLD)
Binance Coin (BNB)

Main countries where you can open an account

United Kingdom
Canada
Australia
Germany
France
Spain
Italy
Netherlands
Belgium
Sweden
Switzerland
Japan
South Korea
Singapore
India
Brazil
Argentina
Mexico
South Africa
New Zealand

FAQs

What cryptocurrencies can I trade on GateHub?

GateHub supports a variety of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and many more. The platform currently offers trading for around 20 different cryptocurrencies.

Is GateHub safe to use?

Yes, GateHub employs strong security measures such as AES encryption, two-factor authentication (2FA), and cold storage for the majority of user funds. Additionally, they offer insurance options via Coincover to further protect your assets.

What are the fees for trading on GateHub?

GateHub charges a 0.30% fee per trade. Withdrawal fees vary depending on the cryptocurrency being withdrawn. More detailed information on fees can be found on their website.

How do I contact GateHub customer support?

You can reach GateHub’s customer support through live chat and email. They also offer a comprehensive knowledge base on their website and are active on social media platforms like Facebook and Twitter.

Are there any countries restricted from using GateHub?

Yes, residents from North Korea, Iran, Syria, Sudan, and Cuba are not allowed to open accounts on GateHub. U.S. residents should also verify their eligibility due to potential restrictions.

Can I use fiat currencies on GateHub?

Yes, GateHub supports trading between cryptocurrencies and fiat currencies, including USD, EUR, GBP, and others, making it easier for users to manage their funds.

How long does it take to get a response from customer support?

GateHub aims to respond within 48 hours. However, response times can vary, especially during high traffic periods. For quicker assistance, the live chat option is recommended, though users report varying wait times.

Final opinion on Gatehub

GateHub is a solid choice for both beginners and seasoned traders looking for a user-friendly platform with robust security features. Its support for a variety of cryptocurrencies, including Bitcoin, Ethereum, and Ripple, combined with fiat currency integration, offers flexibility for diverse trading strategies. The platform’s built-in wallet, real-time portfolio analytics, and transparent fee structure further enhance its appeal. GateHub’s emphasis on security, with measures like AES encryption, two-factor authentication, and insurance options via Coincover, ensures that user funds are well-protected. However, the exchange’s past security breach and the relatively high withdrawal fees are notable drawbacks that potential users should consider.

Compared to other exchanges, GateHub’s customer support can be slower and less responsive, which might be frustrating for users needing quick resolutions. While it excels in providing a straightforward and secure trading environment, it lacks some of the advanced trading features and educational resources found on platforms like Binance or Coinbase. At Threenvest, we recommend GateHub for users who prioritize security and simplicity but advise those seeking more comprehensive support and advanced trading tools to explore other options. Despite its limitations, GateHub remains a reliable and accessible platform for cryptocurrency trading, particularly for those focused on trading major cryptocurrencies and managing their investments efficiently.

How do we review crypto exchanges?

At Threenvest, we conduct a thorough review process to evaluate and rank the world’s leading crypto exchanges. Our goal is to offer an unbiased assessment, providing you with the information you need to make informed decisions on which ones best suit your needs. We strictly adhere to the guidelines of our editorial policy.

We collect data directly from exchanges through detailed questionnaires and conduct first-hand testing and observations during crypto exchange demonstrations. Questionnaire responses, combined with demonstrations and hands-on research from our experts, feed into our proprietary evaluation process that scores each provider’s performance on more than 15 factors. The end result produces star ratings ranging from poor (one star) to excellent (five stars).

For more details on the categories considered when rating brokers and our process, read our full methodology.

Risk Disclaimer

Investing in cryptocurrencies is very risky, you should only invest the money you are willing to lose. Also you should not expect to be protected if something goes wrong.

Neither Threenvest, nor the author, are recommending you to invest with this article.

Do not invest unless you are fully prepared to lose the entire amount of your investment. This is a high-risk activity, and you should not rely on any guarantees of protection if something goes wrong.

Alejandro Borja Fuentes

Economist | Cryptocurrency exchange analyst

The author of the review

Alejandro Borja is an accomplished economist with a distinguished career spanning various facets of the financial industry. His academic journey began with a degree in Economics, laying the foundation for his deep understanding of financial markets.

Over the years, Alejandro has honed his skills by working with some of the largest financial media outlets, analyzing and reporting on economic trends and investment opportunities. His expertise in financial analysis has made him a respected voice in the economic community.

Investing risks losing your money